Acceso usuarios
The Importance of Reliability and Customization from Goods to Services
M. D. Johnson, L. Nilsson
págs. 8-19
The Quality of the Quality Consultants: An Empirical Study
F. M. Viadiu, Iñaki Heras Saizarbitoria 
, M. C. Fa
págs. 20-31
Examining the Association Between Quality and Productivity Performance in a Service Organization
C. Kontoghiorghes
págs. 32-42
Self-Assessment Methodology: The Route to Business Excellence
A. M. Ahmed, B. G. Dale, J. B. Yang
págs. 43-57
