Acceso usuarios
A proposal for measuring hotels’ managerial responses to User-Generated-Content Reviews
Javier Ramón Pérez Aranda, María Vallespín Arán, Sebastián Molinillo Jiménez 
págs. 7-16
Measuring and analysing standardisation in the Hungarian hotel sector
Petra Gyurácz Németh
págs. 17-24
Software as a Service: An effective platform to deliver holistic Hotel Performance Management systems
Nuno Antonio, Francisco Serra
págs. 25-35
Internal marketing and job satisfaction in hotels in Via Costeira, Natal, Brazil
Carlos Peixeira Marques, Carmem Teresa Leal, Carla Susana Marques, Breno Tinoco Cabral
págs. 36-42
Validation of the Hospitality Culture Scale in the context of hotel industry
Adriana Lopes Fernandes, Bráulio Alexandre Barreira Alturas, Raul Manuel da Silva Laureano
págs. 43-52
Satisfaction and loyalty in the all-inclusive system in Cape Verde
Juan Antonio Jimber del Río, Jesús Claudio Pérez Gálvez, Francisco Orgaz Agüera, Virginia Navajas Romero, Tomás López-Guzmán Guzmán
págs. 53-62
Online hotel ratings and its influence on hotel room rates: the case of Lisbon, Portugal
Conceiçao Castro, Fernanda A. Ferreira
págs. 63-72
Capital structure of portuguese hotel firms: a structural equation modelling approach
Fernanda Matias, Leonor Salsa, Carlos Afonso
págs. 73-82
Neural network analysis for hotel service design in Madrid: the 3ps methodology and the frontline staff
Sandra Flores Ureba, Javier de Esteban Curiel , María Luisa Delgado Jalón , José Angel Rivero Menéndez
págs. 83-94
