Validation of the Hospitality Culture Scale in the context of hotel industry

• Fernandes, Adriana Lopes ^[1] ; Alturas, Bráulio Alexandre Barreira ^[1] ; Laureano, Raul Manuel Silva ^[1]
  1. [1] Instituto Universitário de Lisboa

     Instituto Universitário de Lisboa

     Socorro, Portugal

     
• Localización: Tourism & Management Studies, ISSN-e 2182-8466, ISSN 2182-8458, Vol. 14, Nº. Extra 1, 2018 (Ejemplar dedicado a: Special Issue Hospitality), págs. 43-52
• Idioma: inglés
• DOI: 10.18089/tms.2018.14si105
• Títulos paralelos:
  • Validação da Escala da Cultura da Hospitalidade no contexto da indústria da hotelaria
• Enlaces
  • Texto completo (pdf)
• Resumen
  • English

    This study aims to validate the final factors for the Organizational Culture of the Hospitality Culture Scale which consists of the following four dimensions: management principles, customer relationships, job variety, and job satisfaction in the context of hotel industry organizations both in Brazil and Portugal. To this end, a confirmatory factor analysis (CFA) was performed, where two hundred and fifty-nine hotel industry professionals were rated. The presented results support a structure with three factors and eighteen items. It was concluded that the factor "job satisfaction" does not contribute to the formation of the OC construct. It is understood that an appropriate OC to the hospitality environment can make employees feel valued, which can impact job satisfaction, but job satisfaction cannot be considered part of the values shared by members of an organization

  • português

    Este estudo tem como objetivo validar os fatores finais da Escala da Cultura da Hospitalidade, referente a Cultura Organizacional, composta pelas seguintes dimensões: princípios de gestão, relacionamento com clientes, variedade no trabalho e satisfação no trabalho, no contexto das organizações da indústria da hotelaria no Brasil e em Portugal. Para tal foi realizada uma Análise Fatorial Confirmatória (AFC) com duzentos e cinquenta e nove profissionais dessa indústria. Os resultados apresentados apoiam uma estrutura de com três fatores e dezoito itens. Concluiu-se que o fator “satisfação no trabalho” não contribui para a formação do construto Cultura Organizacional. Entende-se que uma Cultura Organizacional adequada ao ambiente da hospitalidade pode fazer com que os profissionais se sintam valorizados, o que pode impactar a satisfação no trabalho, entretanto a satisfação no trabalho não pode ser considerada parte dos valores compartilhados pelos membros de uma organização.

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