Revisión y crítica del papel de las expectativas en las escalas para medir la calidad percibida del servicio

• Autores: José Luis Palacios Gómez
• Localización: Methaodos. revista de ciencias sociales, ISSN-e 2340-8413, Vol. 2, Nº. 1, 2014, págs. 59-71
• Idioma: español
• Enlaces
  • Texto completo (pdf)
• Dialnet Métricas: 3 Citas
• Referencias bibliográficas
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