On the use of process management in the Third World
Håkan Wiklund
págs. 419-426
Customization as a business strategy¿a barrier to customer integration in product development?
Karin Tollin
págs. 427-439
TQM adoption by hospitals in Taiwan
Fenghueih Huarng
págs. 441-463
The reaction of the Portuguese stock market to ISO 9000 certification
J.A. Sarsfield Cabral, Gabriela Beirao
págs. 465-474
págs. 475-488
Massimo Sargiacomo
págs. 489-505
págs. 507-522
págs. 523-536
págs. 537-546
The asymmetrical and non-linear effects of store quality attributes on customer satisfaction
Cheng-Nan Chen
págs. 547-569