Issues Related to Implementing Quality Cost Programmes
Kamlesh Shan, Purnendu Mandal
págs. 1093-1106
Issues related to implementing quality cost programmes
Kamlesh Shah, Purnendu Mandal
págs. 1093-1106
Quality Issues in Lean Production Implementation: A Case Study of a French Automotive Supplier
Klas Soderquist[sup1], Jaideep Motwani[sup2]
págs. 1107-1121
Quality issues in lean production implementation: a case study of a French automotive supplier
Jaideep Motwani, Klas Soderquist
págs. 1107-1122
págs. 1123-1128
págs. 1123-1129
How do Customers React to Critical Service Encounters?: a Cross-Sectional Perspective
Martin Wetzels, Marcel van Birgelen, Ko de Ruyter
págs. 1131-1145
How do customers react to critical service encounters?: a cross-sectional perspective
Marcel Van Birgelen, Ko De Ruyter, Martin Wetzels
págs. 1131-1145
Business Excellence Model for Supply Chain Management
Alfred Wong[sup2], Gopal K. Kanji[sup1]
págs. 1147-1168
Business Excellence model for supply chain management
Alfred Wong, Gopal K. Kanji
págs. 1147-1168
págs. 1169-1177
págs. 1169-1177