Developing a decomposed alumni satisfaction model for higher education institutions
Sheng-Hsun Hsu, Yu-Che Wang, Chao-Jih Cheng, Yu-Fan Chen
págs. 979-996
Key success factors for quality management implementation: evidence from the public sector
Luís Pimentel, Maria Major
págs. 997-1012
Vishal Kamra, Harjot Singh, Kalyan Kumar De
págs. 1013-1027
Key performance indicators measurement in service business: a fuzzy VIKOR approach
Javad Sofiyabadi, Bahare Kolahi, Changiz Valmohammadi
págs. 1028-1042
págs. 1043-1062
ClassroomQual: a scale for measuring the use-of-classrooms-for-teaching–learning service quality
págs. 1063-1090
págs. 1091-1111
J. Ravichandran
págs. 1112-1120
Learning to create value through the ‘balanced scorecard' model: an empirical study
Jordi Perramon Costa, Alfredo Rocafort Nicolau, Llorenç Bagur Femenías, Josep Llach
págs. 1121-1139
Hasan Al-Banna Mohamed, Ab. Mumin Ab. Ghani, Siti Arni Basir
págs. 1140-1157
High-quality academic teachers in business school. The case of The University of Gdańsk, Poland
Malgorzata Wisniewska, Piotr Grudowski
págs. 1158-1170
Matjaž Maletič, Damjan Maletič, Jens J. Dahlgaard, Su Mi Dahlgaard-Park, Boštjan Gomišček
págs. 1171-1190
A quality management model for community newspapers: the case of developing countries
Thalyta Swanepoel, Gerrit van der Waldt, Elanie Steyn
págs. 1191-1209