Acceso usuarios
The objective of this study is to explore the factors that influence quality management system (QMS) MS 1900 implementation in a Malaysian public higher education institution (MPHEI). Another objective is to seek the aspect of Shari'ah compliance in the implementation of MS 1900 in MPHEI. A semi-structured interview is used as the main data collection method. Thematic analysis is utilised as the data analysis method wherein NVivo™ software was employed to facilitate the data analysis process. The findings revealed that six factors influence MS 1900 implementation in MPHEI, namely, the culture of the institution, the leadership style, communication, management commitment, involvement of the employees, and the reward system. The research findings also reveal that MS 1900 implementation puts much emphasis on Shari'ah compliance. MS 1900 is a somewhat new QMS and the higher institution involved in this present study is among the earliest organisations that implemented MS 1900 in Malaysia. This means that the implementation of MS 1900 in this institution depended largely on its top management, officers, and employees understanding and implementing the requirements of MS 1900 as well as possible. This study proved that with the cooperation and commitment of all parties involved, endeavours to obtain MS 1900 certification in the institution involved can be achieved.
