Quality management journal

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  Año 2001, Vol. 8, Número 3

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    Baldrige Award Assessment and Organizational Learning: The Need for Change Management

    M. W. Ford, J. R. Evans

    págs. 9-25

    
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    Flowcharting with Excel

    P. Schikora, D. R. Heiser

    págs. 26-35

    
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    Prioritizing Quality Mangement and Sociotechnical Variables in Terms of Quality Performance

    C. Kontoghiorghes

    págs. 36-48

    
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    Introducing Statistical Thinking to the Food Industry - Facilitating and Inhibiting Factors

    M. Hersleth, F. Bjerke

    págs. 49-60

    
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    Factors Related to Employee Perception of Their Leaders' Commitment to Implement Continuous Quality Improvement

    L. Jones

    págs. 61-71