Quality management journal

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  Año 2000, Vol. 7, Número 1

  • Seleccionado

    Conceptual Foundations of Strategic Planning in the Malcolm Baldrige Criteria for Performance Excellence

    M. W. Ford, J. R. Evans

    págs. 8-26

    
  • Seleccionado

    Linking Customer Satisfaction to Product Design: A Key to Success for Volvo

    A. Gustafsson

    págs. 27-38

    
  • Seleccionado

    Preparation for College: A Customer-Supplier Framework

    W. T. Hartman

    págs. 39-57

    
  • Seleccionado

    An Evaluation of Quality Improvement Project Selection Alternatives

    S. S. Chakravorty, R. H. Draman

    págs. 58-73