The impact of nepotism on employee organisational attitudes in accommodation enterprises

• Yunus Topsakal ^[1] ; Abdurrahman Dinç ^[2] ; Ezgi Özcan ^[3]
  1. [1] University of Massachusetts Amherst

     University of Massachusetts Amherst

     Town of Amherst, Estados Unidos

     
  2. [2] Konya Necmettin Erbakan University, Türkiye
  3. [3] Türkiye

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• Localización: Tourism & Management Studies, ISSN-e 2182-8466, ISSN 2182-8458, Vol. 20, Nº. 1, 2024, págs. 21-34
• Idioma: inglés
• DOI: 10.18089/tms.20240102
• Títulos paralelos:
  • O impacto do nepotismo nas atitudes organizacionais dos empregados em empresas de alojamento
• Enlaces
  • Texto completo (pdf)
• Resumen
  • português

    O objetivo deste estudo é investigar o impacto do nepotismo na indústria hoteleira sobre o compromisso organizacional afetivo, a identidade, o cinismo e a confiança. Estes fatores-chave serão analisados em pormenor para fornecer uma perspetiva específica do sector. A investigação centrar-se-á na compreensão da dinâmica específica de cada fator de acordo com as perceções dos empregados. Os resultados de um inquérito a 397 trabalhadores de hotéisde 5 estrelas no Norte de Chipre mostram que o nepotismo exerce uma influência adversa nos níveis de empenhamento organizacional afetivo, identificação organizacional, cinismo cognitivo, cinismo comportamental, cinismo afetivo, confiança nos supervisores e confiança nos colegas de trabalho. Estas implicações sublinham a importância de os gestores abordarem as questões relacionadas com a perceção do nepotismo, uma vez que isso pode melhorar significativamente o desempenho global das suas organizações. Este estudo contribui para a literatura existente, preenchendo uma lacuna de conhecimento e oferecendo informações valiosas a académicos, investigadores e outras partes interessadas.

  • English

    This study investigates the impact of nepotism in the hotel industry on affective organisational commitment, identity, cynicism, and trust. These key factors, which are the focus of the study, will be analysed in detail to provide a sector-specific perspective. The research will mainly focus on understanding the sector-specific dynamics of each effect by concentrating on the employees' perceptions of these factors. The results of a survey conducted on 397 employees employed in 5-star hotels in Northern Cyprus found that nepotism exerts an adverse influence on employees' levels of affective organisational commitment, organisational identification, cognitive cynicism, behavioural cynicism, affective cynicism, trust in supervisors, and trust in co-workers. These implications underscore the importance for business managers to address issues related to the perception of nepotism, as doing so can significantly enhance the overall performance of their organisations. This study contributes to the existing literature by filling a knowledge gap and offering valuable insights for academics, researchers, and other stakeholders.

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