Motivating Tacit Knowledge Sharing: The Role of Perceived Value of Knowledge and Organizational Citizenship Behavior

• Autores: Ayyaz Mahmood, Tasmin R, Bilal Saeed, Mai Nguyen, Aamer Hafeez
• Localización: International Journal of Professional Business Review: Int. J. Prof.Bus. Rev., ISSN 2525-3654, ISSN-e 2525-3654, Vol. 8, Nº. 11, 2023 (Ejemplar dedicado a: Continuous publication; e03290)
• Idioma: inglés
• DOI: 10.26668/businessreview/2023.v8i11.3892
• Enlaces
  • Texto completo (pdf)
• Resumen

  • Purpose: This study investigates the challenge of retaining and sharing tacit knowledge during employee transitions in organizations, with a specific focus on software developers' motivations. We examine two key motivational beliefs: the perceived value of knowledge and organizational citizenship behavior (OCB), and their influence on sharing intentions. Additionally, we explore how these beliefs shape attitudes, subsequently affecting intentions regarding tacit knowledge sharing.

      Theoretical Framework: Grounded in the Theory of Reasoned Action (TRA), our research underscores the pivotal role of beliefs in shaping attitudes and intentions related to tacit knowledge sharing. Beliefs, encompassing the Perceived Value of Knowledge and OCB, play a significant role in molding attitudes. Using structural equation modeling, we analyze data collected from 197 software developers, employing confirmatory factor analysis to validate our measurement model and structural model analysis to explore relationships.

      Findings: Our findings indicate that software developers are indeed willing to share their tacit knowledge, with their willingness positively influenced by the perceived value of tacit knowledge and engagement in OCB. Attitudes towards sharing tacit knowledge act as mediators in the relationship between these beliefs and sharing intentions.

      Implications: In practical terms, organizations can foster tacit knowledge sharing by promoting positive attitudes, recognizing knowledge's perceived value, and cultivating a culture that encourages OCB. This facilitates a conducive environment for sharing, further enhanced by acknowledging and rewarding employees who exhibit OCB. Theoretical implications align with the Theory of Reasoned Action, emphasizing the role of attitude in shaping intentions. Our research contributes uniquely by exploring the underrepresented relationship between perceived knowledge value and tacit knowledge sharing, introducing a novel approach by examining the combined impact of OCB and perceived value. These insights are valuable for organizations looking to cultivate a culture of tacit knowledge sharing, driving innovation and enhancing performance.

• Referencias bibliográficas
  • Amin, A., Hassan, M. F. B., & Ariffin, M. B. M. (2010). Framework of intrinsic and extrinsic motivators of knowledge sharing: A case of...
  • Bloemer, J. M. M. (2009). A Longitudinal Study of LMX and Stress: Is the In-Group Burning Out?
  • Bock, G.-W., Zmud, R. W., Kim, Y.-G. G., & Lee, J.-N. N. (2005). Behavioral intention formation in knowledge sharing: Examining the roles...
  • Castañeda, Z., & Ignacio, D. (2015). Knowledge sharing: The role of psychological variables in leaders and collaborators. Suma Psicológica,...
  • Chen, I. Y. L., Chen, N.-S., & Kinshuk. (2009). Examining the factors influencing participants’ knowledge sharing behavior in virtual...
  • Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern Methods for Business Research, 295(2), 295–336.
  • Chin, W. W. (2010). How to write up and report PLS analyses. In Handbook of partial least squares (pp. 655–690). Springer.
  • Choi, K., & Ahn, H. (2019). Knowledge Sharing Model in Virtual Communities Considering Personal and Social Factors. The Journal of Information...
  • Clark, L. A., Watson, D., & Reynolds, S. (1995). Diagnosis and classification of psychopathology: Challenges to the current system and...
  • Constance, N. W., Zawawi, D., Karim, J., Mansor, S. A., Sentosa, I., Yusuf, R. N. R., & Yusuf, N. R. (2019). Supervisory Justice, Organizational...
  • Creswell, J. W., & Creswell, J. D. (2017). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. Sage publications.
  • Cyr, S., & Wei Choo, C. (2010). The individual and social dynamics of knowledge sharing: an exploratory study. Journal of Documentation,...
  • De Maesschalck, R., Jouan-Rimbaud, D., & Massart, D. L. (2000). The mahalanobis distance. Chemometrics and Intelligent Laboratory Systems,...
  • Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention and behaviour: An introduction to theory and research. In Reading, MA: Addison-Wesley...
  • Ford, D. P., & Sandy Staples, D. (2006). Perceived value of knowledge: the potential informer’s perception. Knowledge Management Research...
  • Ford, D. P., & Staples, D. S. (2006). Perceived value of knowledge: the potential informer{textquotesingle}s perception. Knowledge Management...
  • Froese, F. J., Malik, A., Kumar, S., & Sahoo, S. (2022). Asian business and management: Review and future directions. Asian Business &...
  • Galletta, D. F., Marks, P. V, Polak, P., & McCoy, S. (2003). What leads us to share valuable knowledge? An experimental study of the effects...
  • Geisser, S. (1974). A predictive approach to the random effect model. Biometrika, 61(1), 101–107.
  • Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM)...
  • Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Partial least squares structural equation modeling...
  • Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation...
  • Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. In...
  • Hofstede, G. (2023). Pakistan - Hofstede Insights. https://www.hofstede-insights.com/country/pakistan/
  • Hsien, L. C., Pei, N. F., Yung, P. C., & Sheng, C. T. (2014). A Study on the Correlations between Knowledge Sharing Behavior and Organizational...
  • Hsu, C. L., & Lin, J. C. C. (2008). Acceptance of blog usage : The roles of technology acceptance , social influence and knowledge sharing...
  • Islam, M. Z., Naqshbandi, M. M., Bashir, M., & Ishak, N. A. (2022). Mitigating knowledge hiding behaviour through organisational social...
  • Jewels, T., Ford, M., Jewels, & Ford. (2006). Factors Influencing Knowledge Sharing in Information Technology Projects. E-Service Journal,...
  • Jung Jung, H., Lee, Y., Kim, H., & Yang, H. (2014). Impacts of country images on luxury fashion brand: facilitating with the brand resonance...
  • Kankanhalli, A., Tan, B. C. Y., Wei, K. K., Kankanhalli, Tan, & Wei. (2005). Contributing Knowledge to Electronic Knowledge Repositories:...
  • Kelloway, E. K., Loughlin, C., Barling, J., & Nault, A. (2002). Self‐reported counterproductive behaviors and organizational citizenship...
  • Kline, R. B. (2011). Convergence of structural equation modeling and multilevel modeling. na.
  • Lin, C.-P. (2008). Clarifying the Relationship Between Organizational Citizenship Behaviors , Gender , and Knowledge Sharing in Workplace...
  • Lin, H.-F. F. (2007). Effects of extrinsic and intrinsic motivation on employee knowledge sharing intentions. Journal of Information Science,...
  • Lin, H. E., & Lee, G. G. (2011). Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive...
  • Mahmood, A., Tasmin, R., Saeed, B., & Saeed, A., Mahmood, A., Tasmin, R., Saeed, B., & Saeed, A. (2020). Tacit Knowledge Sharing In...
  • McLure Wasko, M., & Faraj, S. (2000). “It is what one does”: why people participate and help others in electronic communities of practice....
  • MoITT. (2023). Sector Profile Tech (IT and IT enabled Services). Ministry of Information Technology & Telecommunication.
  • Nguyen, T.-M. (2020). A review of two psychological models in knowledge sharing: current trends and future agenda. VINE Journal of Information...
  • Nonaka, I. (2007). The Knowledge-Creating Company. Harvard Business Review. https://hbr.org/2007/07/the-knowledge-creating-company
  • Obrenovic, B, Du, J., Godinić, D., & Tsoy, D. (2022). Personality trait of conscientiousness impact on tacit knowledge sharing: The mediating...
  • Obrenovic, Bojan, Jianguo, D., Tsoy, D., Obrenovic, S., Khan, M. A. S., & Anwar, F. (2020). The Enjoyment of Knowledge Sharing: Impact...
  • Pham Thi, T. D., & Duong, N. T. (2022). Factors influencing knowledge-sharing intention on social network sites: An empirical study in...
  • Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12(4),...
  • Preacher, K. J., & Hayes, A. F. (2004). {SPSS} and {SAS} procedures for estimating indirect effects in simple mediation models. Behavior...
  • Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple...
  • Ramayah, T., Cheah, J., Chuah, F., Ting, H., & Memon, M. A. (2018). Partial least squares structural equation modeling (PLS-SEM) using...
  • Ringle, C. M., Wende, S., & Becker, J.-M. (2015). SmartPLS 3. SmartPLS GmbH, Boenningstedt. Journal of Service Science and Management,...
  • Ryan, S., & O’Connor, R. V. (2013). Acquiring and sharing tacit knowledge in software development teams: An empirical study. Information...
  • Sadegh, T. (2015). Introducing a Model of Relationship between Knowledge Sharing Behavior, {OCB}, Psychological Empowerment and Psychological...
  • Sarstedt, M., Hair, J. F., Cheah, J.-H., Becker, J.-M., & Ringle, C. M. (2019). How to specify, estimate, and validate higher-order constructs...
  • Silva, R. M. D. (2023). Ocultação do conhecimento em organizações: mensuração e preditores.
  • Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied...
  • Smithikrai, C. (2019). Antecedents and consequences of work engagement among Thai employees. The Journal of Behavioral Science, 14(3), 14–31.
  • Stone, M. (1974). Cross-validation and multinomial prediction. Biometrika, 61(3), 509–515.
  • Wang, S., & Noe, R. A. (2010). Knowledge sharing: A review and directions for future research. Human Resource Management Review, 20(2),...
  • Wu, Y., Hu, X., Wei, J., & Marinova, D. (2023). The effects of attitudes toward knowledge sharing, perceived social norms and job autonomy...
  • Ye, S., Chen, H., & Jin, X. (2006). An empirical study of what drives users to share knowledge in virtual communities. Lecture Notes in...
  • Yoon, S. W., & Park, J. G. (2023). Employee’s intention to share knowledge: the impacts of learning organization culture and learning...