The Effects of COVID 19 Process on Health Care Workers: Analysing of the Relationships between Optimism, Job Stress and Emotional Exhaustion

• Autores: Şefik Özdemir, Gökhan Kerse
• Localización: RIMCIS: Revista Internacional y Multidisciplinar en Ciencias Sociales, ISSN-e 2014-3680, Vol. 9, Nº. 2, 2020 (Ejemplar dedicado a: El abordaje desde las ciencias sociales de la crisis del Coronavirus = Approaching the Coronavirus crisis from the social sciences), págs. 178-201
• Idioma: inglés
• DOI: 10.17583/rimcis.2020.5849
• Títulos paralelos:
  • Los efectos del proceso de la covid-19 en profesionales de la salud: Análisis de las relaciones entre optimismo, estrés laboral y niveles de agotamiento emocional
• Enlaces
  • Texto completo (pdf)
• Resumen
  • español

    Esta investigación se ha centrado en determinar los niveles de optimismo, estrés y agotamiento emocional de profesionales de la salud relacionados con COVID-19 y el efecto directo e indirecto del optimismo en el agotamiento emocional causado por Covid-19(a través del estrés laboral). Los datos fueron recolectados a través de un cuestionario en línea con escalas de optimismo, estrés laboral y agotamiento emocional organizadas de acuerdo con COVID-19. Los datos recopilados de 169 profesionales de la salud que trabajan en una ciudad de Turquía se analizaron utilizando diferentes programas estadísticos. Los resultados obtenidos han demostrado que los empleados son bastante optimistas en este proceso, y también han experimentado estrés y agotamiento emocional a pesar de que sus niveles son más bajos que el optimismo. Además, se ha determinado que ser optimista a pesar de COVID-19 afecta el agotamiento emocional causado por COVID-19, tanto directa como indirectamente a través del estrés laboral. Por lo tanto, el nivel de optimismo en este proceso ha reducido el agotamiento emocional causado por COVID-19. Sin embargo, esta disminución se sintió más fuerte a través del estrés. Estos hallazgos han contribuido tanto a los gerentes de atención médica como a las instituciones oficiales relevantes, y a las investigaciones relacionadas con COVID-19.

  • English

    This research has focused on determining the levels of optimism, stress and emotional exhaustion of health care workers related to COVID-19 and the effect of optimism directly and indirectly (through job stress) on emotional exhaustion caused by Covid-19. The data were collected through an online questionnaire with optimism, job stress and emotional exhaustion scales arranged according to COVID-19. The data collected from 169 health care workers working in a city in Turkey were analysed using different statistical programs. The findings obtained has shown that the employees are quite optimistic in this process, and they have also experienced stress and emotional exhaustion even though their levels are lower than optimism. Also, it has been determined that being optimistic despite COVID-19 affects emotional exhaustion caused by COVID-19 both directly and indirectly through work stress. Therefore, the level of optimism in this process has reduced the emotional exhaustion caused by COVID-19; however, this decrease was felt stronger through stress. These findings have contributed to both healthcare managers and relevant official institutions, and to researches related to COVID-19.

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