Exploring the linkages among transparent communication, relational satisfaction and trust, and information sharing on social media in problematic situations

• Yuan Wang ^[1]
  1. [1] City University of Hong Kong

     City University of Hong Kong

     RAE de Hong Kong (China)

     
• Localización: El profesional de la información, ISSN-e 1699-2407, ISSN 1386-6710, Vol. 29, Nº 3, 2020 (Ejemplar dedicado a: Relaciones públicas)
• Idioma: inglés
• DOI: 10.3145/epi.2020.may.07
• Enlaces
  • Texto completo
• Resumen

  • Grounded in the framework of the relationship management theory, this study examined the effects of employees’ perceived transparent communication on their relational trust and satisfaction with their organization and how the relational perceptions influenced their information sharing on social media in problematic situations. This study conducted a national survey of 449 employees working for large organizations in the United States. It found that employees’ transparent communication with their organization positively influenced their relational satisfaction and trust. Employees who trusted their organization were more likely to share positive information about organizational problems on social media. The theoretical and practical implications of this study are discussed.

• Referencias bibliográficas
  • Abu-Nasra, Muhammed (2019). “Organizational citizenship behavior in the Arab education system in Israel: Personal factors vs. intra-organizational...
  • Allen, David S. (2008). “The trouble with transparency: The challenges of doing journalism ethics in a surveillance society”. Journalism studies,...
  • Amazon Mechanical Turk. Enabling the future of work.https://www.amazon.jobs/en/team/mechanical-turk?base_query=&loc_query=&job_count=6&result_limit=10&sort=relevant&team_category%5B%5D=mechanical-turk&cache
  • Babbie, Earl R. (2013). The practice of social research. 3rd ed. Belmont, CA: Wadsworth, Cengage Learning. ISBN: 978 1 133049791
  • Balkin, Jack M. (1999). “How mass media stimulate political transparency”. Cultural values, v. 3, n. 4, pp. 393-413. https:/doi.org/10.1080/14797589909367175
  • Barney, Jay B.; Hansen, Mark H. (1994). “Trustworthiness as a source of competitive advantage”. Strategic management journal, v. 15, n. S1,...
  • Bentler, Peter M.; Chou, Chih-Ping (1987). “Practical issues in structural modeling”. Sociological methods & research, v. 16, n. 1, pp....
  • Berggren, Erik; Bernshteyn, Rob (2007). “Organizational transparency drives company performance”. Journal of management development, v. 26,...
  • Berinsky, Adam J.; Huber, Gregory A.; Lenz, Gabriel S. (2012). “Evaluating online labor markets for experimental research: Amazon.com’s Mechanical...
  • Broom, Glen M.; Casey, Shawna; Ritchey, James (2000). “Concepts and theory of organization-public relationships”. In: Ledingham, John A.;...
  • Buhmester, Michael; Kwang, Tracy; Gosling, Samuel D. (2011). “Amazon’s Mechanical Turk: A new source of inexpensive, yet high-quality, data?”...
  • Byrne, Barbara M. (2001). Structural equation modeling with AMOS: Basic concepts, applications, and programming. Mahwah, NJ: Lawrence Erlbaum...
  • Carim, Lara; Warwick, Claire (2013). “Use of social media for corporate communications by research-funding organisations in the UK”. Public...
  • Carnevale, David G. (1995). Trustworthy government: Leadership and management strategies for building trust and high performance. San Francisco,...
  • Carter, Richard F. (1973). “Communication as behavior”. In: Annual conference of the Association for Education in Journalism, pp. 19-22.
  • Center, Allen H.; Jackson, Patrick; Smith, Stacey; Stansberry, Frank R. (2003). Public relations practices: Managerial case studies and problems....
  • Chen, Yi-Ru-Regina; Hung-Baesecke, Chun-Ju-Flora; Kim, Jeong-Nam (2017). “Identifying active hot-issue communicators and subgroup identifiers:...
  • Chung, Namho; Han, Heejeong; Koo, Chulmo (2015). “Adoption of travel information in user-generated content on social media: The moderating...
  • Clarke, Peter; Kline, F. Gerald (1974). “Media effects reconsidered: Some new strategies for communication research”. Communication research,...
  • Daley, Dennis M.; Vasu, Michael L. (1995). “Fostering organizational trust in North Carolina: The pivotal role of administrators and political...
  • Drew, Christina H.; Nyerges, Timothy L. (2004). “Transparency of environmental decision making: A case study of soil cleanup inside the Hanford...
  • Fombrun, Charles J. (2007). “List of lists: A compilation of international corporate reputation ratings”. Corporate reputation review, v....
  • Gower, Karla K. (2006). “Truth and transparency”. In: Fitzpatrick, Kathy; Bronstein, Carolyn. Ethics in public relations: Responsible advocacy....
  • Greenlaw, Corey; Brown-Welty, Sharon (2009). “A comparison of web-based and paper-based survey methods: Testing assumptions of survey mode...
  • Grunig, James E. (1992). “Symmetrical systems of internal communication”. In: Grunig, James E. Excellence in public relations and communication...
  • Grunig, James E. (1997). “A situational theory of publics: Conceptual history, recent challenges and new research”. In: Moss, Danny; MacManus,...
  • Grunig, James E.; Hunt, Todd T. (1984). Managing public relations. New York: Holt, Rinehart and Winston, ISBN: 978 0030583377
  • Grunig, James E.; Ipes, Daniel A. (1983). “The anatomy of a campaign against drunk driving”. Public relations review, v. 9, n. 2, pp. 36-52....
  • Heath, Robert L. (2013). “The journey to understand and champion OPR takes many roads, some not yet well traveled”. Public relations review,...
  • Heise, J. Arthur (1985). “Toward closing the confidence gap: An alternative approach to communication between public and government”. Public...
  • Hon, Linda-Childers; Grunig, James E. (1999). Guidelines for measuring relationships in public relations. Gainesville, FL: The Institute for...
  • Huang, Yi-Hui (1997). Public relations strategies, relational outcomes, and conflict management strategies. Doctoral dissertation. University...
  • Huang, Yi-Hui (1998). “Public relations strategies and organization–public relationships”. In: Annual Conference of the Association for Education...
  • Huang, Yi-Hui (2001). “OPRA: A cross-cultural, multiple-item scale for measuring organization-public relationships”. Journal of public relations...
  • Jahansoozi, Julia (2006). “Relationships, transparency, and evaluation: The implications for public relations”. In: L’Etang, Jacquie; Pieczka,...
  • Jo, Samsup; Shim, Sung-Wook (2005). “Paradigm shift of employee communication: The effect of management communication on trusting relationships”....
  • Kent, Michael L.; Taylor, Maureen (2002). “Toward a dialogic theory of public relations”. Public relations review, v. 28, n. 1, pp. 21-37....
  • Kim, Eun-Jee; Park, Sunyoung (2019). “The role of transformational leadership in citizenship behavior: Organizational learning and interpersonal...
  • Kim, Jarim; Sung, Minjung (2016). “The value of public relations: Different impacts of communal and exchange relationships on perceptions...
  • Kim, Jeong-Nam (2006). Communicant activeness, cognitive entrepreneurship, and a situational theory of problem solving. Doctoral dissertation....
  • Kim, Jeong-Nam; Grunig, James E. (2011). “Problem solving and communicative action: A situational theory of problem solving”. Journal of communication,...
  • Kim, Jeong-Nam; Rhee, Yunna (2011). “Strategic thinking about employee communication behavior (ECB) in public relations: Testing the models...
  • Kim, Junga; Lee, Chunsik; Elias, Troy (2015). “Factors affecting information sharing in social networking sites amongst university students:...
  • Kline, Rex B. (2005). Principles and practice of structural equation modeling. 2nd ed. New York: The Guildford Press. ISBN: 978 1 572306905
  • Ledingham, John A. (2003). “Explicating relationship management as a general theory of public relations”. Journal of public relations research,...
  • Ledingham, John A.; Bruning, Stephen D. (1998). “Relationship management in public relations: Dimensions of an organization-public relationship”....
  • Ma, Long; Lee, Chei-Sian; Goh, Dion-Hoe-Lian (2014). “Understanding news sharing in social media: An explanation from the diffusion of innovations...
  • Masip, Pere; Ruiz-Caballero, Carlos; Suau, Jaume (2019). “Active audiences and social discussion on the digital public sphere. Review article”....
  • McNamara, Carter (2006). Field guide to consulting and organizational development: A collaborative and systems approach to performance, change...
  • Men, Linjuan-Rita (2011). “How employee empowerment influences organization-employee relationship in China”. Public relations review, v. 37,...
  • Men, Linjuan-Rita (2012). The effects of organizational leadership on strategic internal communication and employee outcomes. Doctoral dissertation....
  • Men, Linjuan-Rita (2014). “Strategic internal communication: Transformational leadership, communication channels, and employee satisfaction”....
  • Men, Linjuan-Rita; Stacks, Don (2014). “The effects of authentic leadership on strategic internal communication and employee-organization...
  • Men, Linjuan-Rita; Sung, Yongjun (2019). “Shaping corporate character through symmetrical communication: The effects on employee-organization...
  • Men, Linjuan-Rita; Tsai, Wan-Hsiu-Sunny (2014). “Perceptual, attitudinal, and behavioral outcomes of organization-public engagement on corporate...
  • Monfort, Abel; Villagra, Nuria (2016). “Responsabilidad social de las empresas y fundaciones empresariales en la construcción de marcas responsables”....
  • Moorman, Christine; Deshpandé, Rohit; Zaltman, Gerald (1993). “Factors affecting trust in marketing research relationships”. Journal of marketing,...
  • Morgan, Robert M.; Hunt, Shelby D. (1994). “The commitment-trust theory of relationship marketing”. Journal of marketing, v. 58, n. 3, pp....
  • Newman, Alexander; Cooper, Brian; Holland, Peter; Miao, Qing; Teicher, Julian (2019). “How do industrial relations climate and union instrumentality...
  • Rawlins, Brad R. (2008). “Measuring the relationship between organizational transparency and employee trust”. Public relations journal, v....
  • Rawlins, Brad R. (2009). “Give the emperor a mirror: Toward developing a stakeholder measurement of organizational transparency”. Journal...
  • Saxton, Gregory D.; Waters, Richard D. (2014). “What do stakeholders like on Facebook? Examining public reactions to nonprofit organizations’...
  • Stacks, Don W. (2016). Primer of public relations research. 3rd ed. New York: The Guilford Press. ISBN: 978 1 462522705
  • Stafford, Laura; Canary, Daniel J. (1991). “Maintenance strategies and romantic relationship type, gender, and relational characteristics”....
  • Strathern, Marilyn (2000). “The tyranny of transparency”. British educational research journal, v. 26, n. 3, pp. 309-321. https://doi.org/10.1080/713651562
  • Trochim, William M.; Donnelly, James P.; Arora, Kanika (2015). Research methods: The essential knowledge base. 2nd ed. Belmont, CA: Wadsworth...
  • Verčič, Dejan; Grunig, James E. (1995). “The origins of public relations theory in economics and strategic management”. In: Second International...
  • Wang, Yuan (2020). “When relationships meet situations: Exploring the antecedents of employee communication behaviors on social media”. Social...
  • Wang, Yuan; Ki, Eyun-Jung (2018). “Membership matters: Why members engage with professional associations”. Voluntas: International journal...
  • Whitener, Ellen M.; Brodt, Susan E.; Korsgaard, M. Audrey; Werner, Jon M. (1998). “Managers as initiators of trust: An exchange relationship...
  • Wilcox, Dennis L.; Cameron, Glen T.; Reber, Bryan H. (2015). Public relations: Strategies and tactics, 11th ed. Boston, MA: Pearson. ISBN:...
  • Williams, Steve; Pitre, Richard; Zainuba, Mohamed (2002). “Justice and organizational citizenship behavior intentions: Fair rewards versus...
  • Zhang, Xiaochen-Angela; Borden, Jonathan; Kim, Sora (2018). “Understanding publics’ post-crisis social media engagement behaviors: An examination...