Resumen de A Q-analysis model to evaluate the factors and attributes of ERP success in the developing countries

Behnam Azizi, Reza Ramazani Khorshid Doost

• ERPs are indispensable for the production service centers and the improvement of manufacturing. Establishing ERPs is costly and their failure rate, specifically in the developing countries, is high. Many studies attempt to determine the KFSs for ERPs, and recently focus on evaluation models. However, fewer attentions paid to the attributes of KFSs. This paper reconsiders, using meta-analysis approach, the KSFs of ERPs in the developing countries, and applies it in a large-scale case. Then, an evaluation model is developed based on Q-analysis. Finally, some indices are introduced to determine the complexity of ERPs, and consider the relevant flexibility and sensitivity.