A Q-analysis model to evaluate the factors and attributes of ERP success in the developing countries

• Azizi, Behnam ^[1] ; Khorshid Doost, Reza Ramazani ^[1]
  1. [1] Amirkabir University of Technology

     Amirkabir University of Technology

     Irán

     
• Localización: Revista Publicando, ISSN-e 1390-9304, Vol. 5, Nº. 15, 2, 2018, págs. 917-952
• Idioma: inglés
• Enlaces
  • Texto completo
• Resumen

  • ERPs are indispensable for the production service centers and the improvement of manufacturing. Establishing ERPs is costly and their failure rate, specifically in the developing countries, is high. Many studies attempt to determine the KFSs for ERPs, and recently focus on evaluation models. However, fewer attentions paid to the attributes of KFSs. This paper reconsiders, using meta-analysis approach, the KSFs of ERPs in the developing countries, and applies it in a large-scale case. Then, an evaluation model is developed based on Q-analysis. Finally, some indices are introduced to determine the complexity of ERPs, and consider the relevant flexibility and sensitivity.

• Referencias bibliográficas
  • Ala'a Hawari and Richard Heeks. (2010). Explaining ERP failure in a developing country: a Jordanian case study. Journal of Enterprise...
  • Aladwani, A.(2000).Change management strategies for successful ERP implementation. Business Process Management Journal, 7(3), 266-275.
  • Alfred Simms. (1984). Reducing the construction time for building projects.International Journal of Project Management, 2(4), 225-231.
  • Al-Mashiri. M. and Zairi. M. (2003). Information and business process equality: the case of SAP R/S implementation. Electronic Journal of...
  • Al-Mudimigh, A., Zairi, M. and Al-Mashari, M. (2001). ERP software implementation: an integrative framework, European Journal of Information...
  • Amin Hakim and, Hamid Hakim. (2010). A practical model on controlling the ERP implementation risks. Journal of Information Systems,35(2),...
  • Ann Mooney, Michael Mahoney, and Barbara Wixom. (2008).Achieving Top Management Support in Strategic Technology Initiatives.Current Issues...
  • Armin Franke.(1987). Risk analysis in project management.International Journal of Project Management, 5(1), 29-34.
  • Atkin.R.H. (1972).From cohomology in physics to q-connectivity in social science. International Journal of Man-Machines Studies, 4(1) ,341-362.
  • Atkin.R.H. (1974).Mathematical Structure in Human Affairs. Heinemann Educational. the University of Wisconsin – Madison. ISBN:0435820257,...
  • Atkin.R.H. (1977). Combinatorial connectives in social system, Brikhauserverlag. Basel and Stuttgart.
  • AzedineBoulmakoul and ZinebBesri. (2013). Structural Analysis Foundations for Enterprise Organizational Re-engineering. International Journal...
  • Baatz.E, Koch C and Slater. D. (1999). The ABCs of ERP, CIO Magazine, available at: www.cio.com/research/erp/edit/122299_erp.html
  • Barki, H. and Pinsonneault, A. (2002). Explaining ERP Implementation Effort and Benefits with Organizational Integration. Cahiers du GreSI....
  • Beeharry. A and Schneider.G.M. (2005). Creating a campus network culture in a newly developing economy. Information Technology for Development,...
  • Bih-Ru,Mahesh C. Guptab, Wen-Bin Yuc. (2005). A prototype multi-agent ERP system: an integrated architecture and a conceptual framework. Technovation...
  • Bingi. P and Sharma,.M.K and Godla, Critical issues affecting an ERP implementation, Information Systems Management, V.16, N.3, 1999, PP....
  • Bocij, P., Greasley, A., Hickie, S. (2008).Business Information Systems: Technology, Development and Management for the e-business (4th ed.)....
  • Boon. J.A. (2005). Information and development. Information Society, 8(4), 227-241.
  • Davenport, T. H. (1998). Putting the enterprise in the enterprise system. Harvard Business Review, 40(1),121-131.
  • Davenport, T.H.(2000). Mission Critical: Realizing the Promise of Enterprise Systems. Harvard Business School Press, ISBN-10: 0875849067,...
  • DeLone. W. and McLean. E. (2005). Information systems success: the quest for the dependent variable. Information Systems Research, 3(1), 60-95.
  • ETG Wang and G Klein, JJ Jiang. (2006).ERP misfit: country of origin and organizational factors.Journal of Management Information Systems,23(1),...
  • Eva Bolfíková, Daniela Hrehová and, Jana Frenová, Manage’'s. (2010). decision-making in organizations–- empirical analysis of bureaucratic...
  • H. Hiessl and I. Duckstein and E.J. Plate, Multiobjective. (1985). Q-analysis with concordance and discordance concepts. Applied Mathematics...
  • Hans Mikkelsen. (1990).Quality of project work and project management.International Journal of Project Management,8(3),138-143.
  • Heeks, R.B. (2010). Design—Reality Gap Analysis. eGov4Dev, IDPM, University of Manchester, UK. Availableat: http://www.egov4dev.org/success/techniques/idfailure_drg.shtml
  • Holland.B. Light. (1999). A critical success factors model for ERP implementation.IEEE Computer Society, 16(3), 30-36.
  • Hong, K.K. and Kim, Y. G. (2002) The critical success factors for ERP implementation: an organizational fit perspective. Information and Management,...
  • Hooshang M. Beheshti. (2006). What managers should know about ERP/ERP II. Management Research News, 29(4), 184 – 193.
  • I-Chiu Chang and Hsin-Ginn Hwang. (2008). A neural network evaluation model for ERP performance from SCM perspective to enhance enterprise...
  • Jan Bröchner and Ulrika Badenfelt. (2011). Changes and change management in construction and IT projects. Automation in Construction, 20(7),...
  • JayanthaRajapakse and Peter B Seddon. (2009) ERP Adoption in Developing Countries in Asia : A Cultural Misfit. Presented at the 28th Information...
  • John Wanna. (2007) Improving implementation: rganizationall change and project management, ANU E Press, ISBN: 9781921313011, ISBN13: 9781921313028,...
  • Kamhawi, E.M. (2000). Enterprise resource-planning systems adoption in Bahrain: motives, benefits, and barriers. Journal of Enterprise Information...
  • Kamhawi, E.M. (2007). Critical success factors for implementation success of ERP systems: an empirical investigation from Bahrain. International...
  • Kyung-Kwon Hong and Young-Gul Kim. (2002). The critical success factors for ERP implementation: an organizational fit perspective. Information...
  • Lucien Dnckstein. (1983). Evaluation of the Performance of a Distribution System by Q-Analysis, APPLIED MATHEMATICS AND COMPUTATION, 13(1),...
  • Lucien Duckstein, Steven A. Nobe. (1997). Q-analysis for modeling and decision making, European Journal of Operational Research. 103(3), 411-425.
  • M. Al-Mashari and SK Ghani. (2006). A study of the Critical Success Factors of ERP implementation in developing countries. International Journal...
  • Molla. A. and Bhalla. A. (2002). Business transformation through ERP: a case study of an Asian company. Journal of Information Technology...
  • Monahan. G, Management Decision Making. (2000). Cambridge University Press. ISBN: 0521781183, 33-40.
  • Muscatello, J.R. and Parente, D.H. (2001). Enterprise resource planning (ERP): a postimplementation cross-case analysis. Information Resources...
  • Nah. F. H and, Islam. Z and Tan. M. (2007). Empirical assessment of factors influencing success of enterprise resource planning implementations....
  • Nelson. R. R. and P. H. Cheney. (1987). Training End Users: An Exploratory Study. Datamation, 15(1), 121-122.
  • Paul Hawking. (2007). Implementing ERP Systems Globally : Challenges and Lessons Learned for Asian Countries. Journal of Business, 2(1), 21-32.
  • Ping Chen and David Partington. (2006). Three conceptual levels of construction project management work. International Journal of Project...
  • PiotrSoja. (2004). Difficulties in enterprise system implementation in emerging economies. Information Technology and Development, 14(1),...
  • R. Kouki, R. Pellerin, D. Poulin. (2008). An Exploratory Study of ERP Assimilation in Developing Countries: The Case of Three Tunisian Companies,...
  • Rajapakse. J and Seddon. P. (2010). Why ERP May Not Be Suitable For Organizations In Developing Countries In Asia. Working paper no.121. Department...
  • Rasmy.M.Tharwat and Ashraf.S. (2010). Enterprise resource planning (ERP) implementation in the Egyptian organizational context. paper presented...
  • Ravi Kalakota, Andrew B. Whinston. (1997). Electronic Commerce – A Manager’s Guide(book), Pearson, ISBN-10: 0201880679, ISBN-13: 978-0201880670.
  • Rockwell. W. P. (1968). MIS: A View from the Top. Duns Review, 92(4), 20-22.
  • Rüdiger Buck-Emden. (1999). The SAP R/3 System: An Introduction to ERP and Business Software Technology. BookZombie (Vallejo, CA, U.S.A.)....
  • Shang and Seddon. (1996). A comprehensive framework for classifying the benefits of ERP Systems. Paper presented at the 2000 Americas Conference...
  • Shin-Guang Chen and Yi-Kuei Lin. (2009). On performance evaluation of ERP systems with fuzzy mathematics. Expert Systems with Applications,...
  • Skok. W. and Döringer. H. (2001). Potential impact of cultural differences on enterprise resource planning (ERP) projects. Electronic Journal...
  • Somers, T. M., Nelson, K., and Ragowsky, (2000). A. Enterprise Resource Planning (ERP)for e next millennium: Development of an ntegrative...
  • Stephen P. Laughlin. S. (1999). An ERP Game Plan. Journal of Business Strategy, 20(1), 32-37.
  • Sumner. M. (2000). Risk factors in enterprise-wide/ERP projects. Journal of Information Technology, 15(1), 317-327.
  • Themistocleous. m and andIrani. Z. Benchmarking the benefits and barriers of application. International Journal of Benchmarking, 8(4), 317-319.
  • Umble. E and Umble. M. (2000) Avoiding ERP implementation failure. Industrial Management, 44(1), 25-34.
  • Viviana Ñañez Silva, M & Lucas Valdez, G.R (2017). Nivel de redacción de textos académicos de estudiantes ingresantes a la universidad...
  • Wang, E.T.G., Lin, C.C.-L., Jiang, J.J. and Klein, G. (2001). Improving enterprise resource planning (ERP) fit to organizational process through...
  • WenhongLuo and Diane M Strong. (2004). A Framework for Evaluating ERP Implementation Choices. IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT,...
  • Xue, Y., Liang, H., Boulton, W.R. and Snyder, C.A. (2003). ERP implementation failures in China: case studies with implications for ERP vendors....
  • Yen, H.R., Sheu, C. (2004). Aligning ERP implementation with competitive priorities of manufacturing firms: an exploratory study. International...
  • Yi-fen Su and Chyan Yang. (2010). A structural equation model for analyzing the impact of ERP on SCM. Expert Systems with Applications, 37(1),...
  • Yuzhu Li, Ming-Hsien Yang, Gary Klein and Houn-Gee Chen. (2011). the role of team problem solving competency in information system development...
  • Z. Huang and P. Palvia. (2002). ERP implementation issues in advanced and developing countries. Business Process Management Journal, 7(3),...
  • Zhe Zhang and Matthew K.O. Lee. (2005). A framework of ERP systems implementation success in China: An empirical study. International Journal...