Use-oriented product service systems in the early industry life cycle

• Autores: Heiko Gebauer, Caroline Saul, Simon Joncourt
• Localización: Ekonomiaz: Revista vasca de economía, ISSN 0213-3865, Nº. 89, 2016, págs. 194-223
• Idioma: inglés
• Enlaces
  • Texto completo (pdf)
• Dialnet Métricas: 1 Cita
• Resumen
  • español

    Existen pocas pruebas empíricas sobre las capacidades y recursos necesarios para prestar servicios en la fase inicial del ciclo vital de la industria. Utilizando entrevistas y estudios de casos desarrollamos un marco de recursos-capacidades para los servicios en el ciclo inicial de la industria. Existen cuatro recursos críticos para desarrollar los servicios con éxito en esta fase: (1) recursos financieros (externos), (2) recursos tecnológicos, (3) capital social y (4) recursos de servicios. Para tener éxito en la prestación de servicios, las empresas despliegan estos recursos a través de una amplia serie de capacidades. Estos recursos y capacidades permiten a las empresas tener éxito con los sistemas de productos-servicios orientados al uso (PSSs). Nuestros hallazgos ponen en cuestión el supuesto de que las empresas orientadas a productos pasan de PSSs orientados a productos a PSSs orientados al uso únicamente en la fase de madurez del ciclo vital de la industria

  • euskara

    Froga enpiriko gutxi daude industriaren bizi-zikloaren hasierako fasean zerbitzuak eskaintzeko beharrezkoak diren gaitasunei eta baliabideei buruz. Elkarrizketak eta kasuen azterketak erabilita, industriaren hasierako zikloan zerbitzua eskaintzeko baliabideen zein gaitasunen esparru bat garatu dugu. Lau baliabide kritiko daude zerbitzua garatzeko arrakastaz epe honetan: (1) baliabide finantzarioak (kanpokoak), (2) baliabide teknologikoak, (3) kapital soziala eta (4) zerbitzuen baliabideak. Zerbitzuak eskaintzen arrakasta izateko, enpresek baliabide horiek erabiltzen dituzte gaitasunen sorta zabal baten bidez. Baliabide eta gaitasun horiei esker, enpresek arrakasta lor dezakete erabilerara bideratutako produktuen zein zerbitzuen sistemekin (PSSs). Gure aurkikuntzek ezbaian jartzen dute uste hau: produktuetara bideratutako enpresak produktuetara bideratutako PSSs izatetik, soilik erabilerara bideratutako PSSs izatera pasatzen direla, industriaren bizi-zikloaren heldutasun-fasean.

  • English

    There is little empirical evidence on the resources and capabilities needed to provide services in the early phase of the industry life cycle. Using case studies and interviews, we develop a resource–capability framework for services in the early industry life cycle. There are four critical resources to developing service successfully in this phase: (1) (external) financial resources, (2) technology resources, (3) social capital, and (4) service resources. To succeed in the service provision, companies deploy these resources through a broad set of capabilities. These resources and capabilities enable companies to succeed with use-oriented productservice systems (PSSs). Our findings jeopardize the assumption that product-oriented companies move from product-oriented to use-oriented PSSs only in the maturity phase of the industry life cycle.

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