Impact of the perceived importance of a hotels's corporate responsibility on tourists' complaints behaviour

• Beatriz Palacios Florencio ^[1] ; M.ª Ángeles Revilla Camacho ^[2] ; Francisco José Cossío Silva ^[2]
  1. [1] Universidad Pablo de Olavide

     Universidad Pablo de Olavide

     Sevilla, España

     
  2. [2] Universidad de Sevilla

     Universidad de Sevilla

     Sevilla, España

     
• Localización: Esic market, ISSN 0212-1867, Nº 151, 2015, págs. 299-350
• Idioma: inglés
• DOI: 10.7200/esicm.151.0462.2
• Títulos paralelos:
  • Impacto de la importancia percibida de la responsabilidad corporativa del hotel sobre el comportamiento de quejas del turista
• Enlaces
  • Texto completo  1 (pdf)   2  
• Dialnet Métricas: 1 Cita
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