A multiple-group analysis of associations between emotional exhaustion and supervisor-rated individual performance: : temporary versus permanent call-center workers

• Autores: Nele De Cuyper, Filipa Castanheira, Hans De Witte, María José Chambel
• Localización: Human Resource Management, ISSN-e 1099-050X, Vol. 53, Nº. 4, 2014, págs. 623-633
• Idioma: inglés
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• Resumen

  • This study investigates whether contract type (temporary versus permanent employment) moderates the relationship between emotional exhaustion and supervisor-rated individual performance. Most temporary workers desire permanent employment, and this may drive them to uphold performance also when strained. This hypothesis was tested with multiple-group analysis in a sample of 430 call-center operators from five Portuguese organizations from different sectors. The results show that emotional exhaustion related negatively to supervisor-rated individual performance among permanent workers, but not among temporary workers. Our conclusion is that the relationship between emotional exhaustion and supervisor-rated individual performance is conditional upon contract type. © 2014 Wiley Periodicals, Inc.