Factores clave y rendimiento en empresas españolas con sistemas de gestión de la calidad

• Autores: Fernando Criado García-Legaz, Arturo Calvo-Mora
• Localización: Revista europea de dirección y economía de la empresa, ISSN 1019-6838, Vol. 18, Nº 2, 2009, págs. 107-126
• Idioma: español
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• Dialnet Métricas: 6 Citas
• Resumen

  • El trabajo trata de dar respuesta a dos importantes interrogantes que se plantean las empresas a la hora de diseñar, implantar, desarrollar y mejorar un sistema de gestión de la calidad (SGC). Estos interrogantes hacen referencia a cuáles son los aspectos críticos o claves del sistema de gestión y qué resultados podemos esperar de estos. La principal novedad del trabajo es que para dar respuesta a estas cuestiones se propone la construcción de un indicador al que denominamos �predictor de excelencia reformado�. Este indicador se obtiene tomando como referencia una muestra de más de un centenar de empresas españolas. Una vez construido el indicador, para el que se han empleado técnicas estadísticas multivariantes, se analizan los perfiles de implantación, así como los resultados de las empresas que han alcanzado los niveles de excelencia más altos para el indicador diseñado.

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