Análisis del comportamiento de queja del consumidor: una investigación exploratoria en el contexto de los restaurantes

• Autores: Beatriz Moliner Velázquez , Gloria Berenguer Contrí, Irene Gil Saura, María Fuentes Blasco
• Localización: Investigaciones europeas de dirección y economía de la empresa, ISSN 1135-2523, Vol. 14, Nº 2, 2008, págs. 13-33
• Idioma: español
• DOI: 10.1016/s1135-2523(12)60021-5
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• Dialnet Métricas: 2 Citas
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