B
uscar
R
evistas
T
esis
Acceso usuarios
Acceso de usuarios registrados
Identificarse
¿Olvidó su contraseña?
¿Es nuevo?
Regístrese
Ventajas de registrarse
Ayuda
Ir al conteni
d
o
Development and validation of familiarity, reputation and loyalty scales for internet relationships
Autores:
Carlos Flavián Blanco
, Miguel Guinalíu Blasco
Localización:
Esic market
,
ISSN
0212-1867,
Nº 126, 2007
,
págs.
157-189
Idioma:
inglés
Títulos paralelos:
Desarrollo y validación de escalas de familliaridad, reputación y lealtad en las relaciones a través de internet
Enlaces
Texto completo
1 (
pdf
)
2
Dialnet Métricas
:
8
Citas
Referencias bibliográficas
AAKER, D.A. (1996): “Managing Brand Equity”, Ed. The Free Press, New York.
AAKER, D.A.; JONES, J.M. (1971): “Modelling Store Choice Behaviour”, en Journal of Marketing Research, Vol. 8, pp. 38-42.
AECE-FCEMD (2003), “Resumen del Estudio Comercio Electrónico B2C, AECE-fecemd 2003”, Asociación Española de Comercio Electrónico. Disponible...
ALBA, J.W.; HUTCHINSON, J.W. (1987): “Dimensions of consumer expertise”, en Journal of Consumer Research, vol. 13 (Marzo), pp. 411-53.
ANDREASSEN, T.W.; LINDESTAD, B. (1998): “The effect of corporate image in the formation of customer loyalty”, en Journal of Service Research,...
BAGOZZI, R.P. (1981): “Evaluating Structural equations Models with Unobservable Variables and Measurement Error: A Comment”, en Journal of...
BEARDEN, W.O.; HARDESTY, D. M.; ROSE, R.L. (2001): “Consumer Self-Confidence: Refinements in Conceptualisation and Measurement”, en Journal...
BETTMAN, J.R.; PARK, C.W. (1980): “Effects of prior knowledge and experience and phase of the choice process on consumer decision processes:...
BHATTACHERJEE, A. (2002): “Individual Trust in Online Firm: Scale Development and Initial Test”, en Journal of Management Information Systems,...
BOZINOFF, L. (1981): "A Script Theoretic Approach to Information Processing: An Energy Conservation Application," en Advances in Consumer...
CALANTONE, R.J.; SCHATZEL, K.E. (2000): “Strategic Foretelling: Communication-Based Antecedents of a Firm's Propensity to Preannounce”,...
CARMINES, E.G. y ZELLER, R.A. (1989): “Reliability and Validity Assessment”. Ed. Sage Publications, London.
CHURCHILL, G.A. (1979): “A Paradigm for Developing Better Measures for Marketing Constructs”, en Journal of Marketing Research, Vol. 16, No.1,...
CRONBACH, L.J. (1951): “Coefficient alpha and the internal structure of test”, en Psichometrica, nº 16, Oct. pp. 297-334.
CUNNINGHAM, R M (1961): “Customer loyalty to store and brand”, en Harvard Business Review, Vol. 39 (Nov.-Dec.), pp. 127-137.
DAHL, D.W.; MANCHANDA, R.V.; ARGO, J.J. (2001): "Embarrassment in Consumer Purchase: The Roles of Social Presence and Purchase Familiarity",...
DENISON, T.; KNOX, S. (1993): “Pocketing the Change from Loyal Shoppers: the double indemnity effect”, en Proceedings of the Marketing Education...
DESAI, K.K.; HOYER, W.D. (2000): "The Descriptive Characteristics of Memory–Based Consideration Sets: Influence of Usage Occasion Frequency...
DONEY, P.M.; CANNON, J.P. (1997): “An Examination of the Nature of Trust in the Buyer-Seller Relationship”, en Journal of Marketing, vol....
EAST, R.; HARRIS, P.; WILLSON, G.; LOMAX, W.; PERKINS, D. (1997): “First-Store loyalty to US and British supermarkets”, en Proceedings of...
ENIS, B.M.; PAUL, G.W. (1970): “Store loyalty as a basis for market segmentation2”, en Journal of Retailing, Vol. 46, pp. 206-208.
FLAVIÁN, C. y LOZANO, F.J. (2003). “Diseño de una escala para medir la orientación al entorno de la nueva formación profesional”, Cuadernos...
FLAVIAN, C.; MARTINEZ, E.; POLO, Y. (2001), “Loyalty To Grocery Stores In The Spanish Market Of The 1990’s”, en Journal of Retailing and Consumer...
FOMBRUN, C.; SHANLEY, M. (1990): “What's in a name? Reputation building and corporate strategy”, en Academy of Management Journal, Vol....
FRIESTAD, M.; WRIGHT, P. (1994): “The Persuasion Knowledge Model: How People Cope with Persuasion Attempts”, en Journal of Consumer Research,...
GEFEN, D. (2000): “E-commerce: the Role of Familiarity and Trust”, en OMEGA: The International Journal of Management Science, vol. 28, pp....
GERBING, D.W.; ANDERSON, J.C. (1988): “An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment”, en Journal...
GEYSKENS, I.; GIELENS, K.; DEKIMPE, M.G. (2002): “Market Valuation of Internet Channel Additions”, en Journal of Marketing, Vol. 66, No. 2,...
GUINALIU, M. (2003): “Confianza en el e-government: factores antecedentes de la confianza del ciudadano en la prestación de servicios públicos...
GURSOY, D. (2001): “Development of a Travelers’ Information Search Behavior Model”, http://scholar.lib.vt.edu/theses/available/etd12072001-175913/unrestricted/gursoy_disertation.pdf.
HAIR, J.F. Jr., ANDERSON; R.E., TATHAM, R.L. y BLACK, W,C. (1999): “Análisis Multivariante”, Ed. Prentice Hall, Madrid.
HEELER, R.M.; RAY, M.L. (1972): "Measure Validation in Marketing", en Journal of Marketing Research, Vol. 9 (Noviembre), pp.361-370.
HERBIG, P.; MILEWICZ, J. (1993): “The relationship of reputation and credibility to brand success”, en Journal of Consumer Marketing, Vol....
HERBIG, P.; MILEWICZ, J.; GOLDEN, J. (1994): “A model of reputation building and destruction”, en Journal of Business Research, Vol. 31, pp....
HILDEBRANT, L. (1987): “Consumer retail satisfaction in rural areas: A reanalysis of survey data”, en Journal of Economic Psychology, Vol....
JACOBY, J.R.W.; CHESNUT, R. (1978): “Brand Loyalty Measurement and Management”, Ed. Wiley, New York.
JOHNSON, E.J.; RUSSO, J.E. (1984): "Product Familiarity and Learning New Information" en Journal of Consumer Research, Vol. 11 (Marzo),...
JÖRESKOG, K.G.; SÖRBOM, D. (1993): “LISREL 8: Structural Equation Modeling with the SIMPLIS Command Language”. Ed. Scientific Software International,...
KENT, R.J.; ALLEN, C.T. (1993): “Does competitive clutter in television advertising 'interfere' with the recall and recognition of...
KOLLOCK, P. (1999). "The Production of Trust in Online Markets.". Disponible en http://www.sscnet.ucla.edu/soc/faculty/kollock/papers/...
LEHMANN, D.R.; GUPTA, S.; STECKEL, J.H. (1999): “Marketing Research”. Ed. Addison-Wesley, New York.
LOZANO, J. (2002): “La Orientación Al Mercado En El Contexto Universitario Español: Un Análisis De Sus Antecedentes, Moderadores Y Consecuencias”,...
McDONALD, R.P. (1981): “The Dimnsionality of Test and Items”, en British Journal of Mathematical and Statistical Psychology, Vol. 34 (Mayo),...
MILLER, R.S. (1992): "The Nature and Severity of Self-Reported Embarrassing Circumstances" en Personality and Social Psychology Bulletin,...
MOORTHY, S.; RATCHFORD, B.T.; TALUKDAR, D. (1997); “Consumer information search revisited: theory and empirical analysis”, en Journal of Consumer...
NUNNALLY, J.C. (1978): “Psychometric Theory”. Ed. McGraw-Hill, 2ª ed., New York.
NUROSIS, M.J. (1993): “SPSS. Statistical Data Analysis”. Ed. SPSS Inc.
PARK, C.W.; IYER, E.S.; SMITH, D.C. (1989): "The Effects of Situational Factors on In-Store Grocery Shopping Behavior: The Role of Store...
PARK, C.W.; LESSING, V.P. (1981): “Familiarity and its impact on consumer decision biases and heuristics”, en Journal of Consumer Research,...
PARROTT, W.G.; SMITH, S.F. (1991), "Embarrassment: Actual vs. Typical Cases, Classical vs. Prototypical Representations", en Cognition...
PUNJ, G.; STAELIN, R. (1983), “A Model of Consumer Information Search Behavior for New Automobiles”, en Journal of Consumer Research, Vol....
RATNESHWAR, S.A.; SHOCKER, D.; STEWART, D.W. (1987); "Toward Understanding the Attraction Effect: The Implications of Product Stimulus...
ROBERTSON, T.S. (1993): “How to reduce market penetration cycle times”, en Sloan Management Review, Vol. 35, No. 1, pp. 87–96.
ROBINSON, J.P.; SHAVER, P.R.; WRIGHTSMAN, L.S. (1991): “Measures of Personality and Social Phichological Attitudes”. Ed. Academic Press, San...
RODRIGUEZ, I. (1999), “Metodología para la investigación en marketing y dirección de empresas”, en Sarabia, F.J. (coordinador): Metodología...
SÁNCHEZ, M. y SARABIA, F.J. (1999): “Validez y fiabilidad de Escalas”, en Sarabia, F.J. (coordinador): Metodología para la Investigación en...
SANTESMASES, M. (1996): “Marketing, conceptos y estrategias”, Ed. Pirámide, Madrid.
SANZO, M.J.; SANTOS, M.L.; VÁZQUEZ, R.; ÁLVAREZ, L.I. (2003): “The Effect of Market Orientation on Buyer-Seller Relationship Satisfaction”,...
SARABIA, F.J. (1999): “Metodología para la investigación en marketing y dirección De empresas”, Ed. Pirámide, Madrid.
SELNES, F. (1993); "An examination of the effect of product performance on brand reputation, customer satisfaction and loyalty", en...
SHAPIRO, C. (1983); “Premiums for high quality products as returns to reputations”, en Quarterly Journal of Economics, Vol. 98, pp. 659–679.
STEENKAMP, J.B.; VAN TRIJP, H.C.M. (1991): “The use of LISREL in validating marketing constructs”, en International Journal of Research in...
STEWART, D.W. (1992): “Speculations on the future of advertising research”, en Journal of Advertising, vol. 21 (Septiembre), pp. 1-17.
SUJAN, M.; BETTMAN, J,R.; SUJAN, H. (1986): "Effects of Consumer Expectations on Information Processing in Selling Encounters", en...
WALCZUCH, R., SEELEN, J. Y LUNDGREN H. (2001): “Psychological Determinants for Consumer Trust in E-Retailing”, Proceedings of the Eighth Research...
YAMAGISHI, T.; YAMAGISHI, M. (1994): “Trust and commitment in the United States and Japan”, en Motivation and Emotion, Vol. 18, pp. 129-165.
YOON, E., GUFFEY, H.G.; KIJEWSKI, V (1993): “The effects of information and company reputation on intentions to buy a business service”, en...
Opciones
Mi Ágora
S
elección
Opciones de artículo
Seleccionado
Opciones de compartir
Opciones de entorno
Sugerencia / Errata
©
2025
INAP
- Todos los derechos reservados
Ayuda
Accesibilidad
Aviso Legal
¿En qué podemos ayudarle?
×
Buscar en la ayuda
Buscar