Can You Pay for Quality Work? A Government Case Study
M. J. Bickley
págs. 8-19
ISO 9000 as a Tool for TQM: A Spanish Case Study
M. M. Costa, A. R. M. Lorente
págs. 20-30
The Relationship Between TQM Practices and Quality Performance and the Role of Formal TQM Programs: An Australian Empirical Study
D. Prajogo
págs. 31-42
Total Quality Management as a Cultural Phenomenon
J. Kujala, P. Lillrank
págs. 43-55
© 2024 INAP - Todos los derechos reservados