Donald D. Bergh
págs. 6-9
THE PACE, SEQUENCE, AND LINEARITY OF RADICAL CHANGE
C. R. Hinings, Trevor Slack, John Amis
págs. 15-39
A MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES
Mary R. Chuang Aichia, Mary R. Liao Hui
págs. 41-58
TOURNAMENT RITUALS IN THE EVOLUTION OF FIELDS: THE CASE OF THE GRAMMY AWARDS
Mary R. Watson, N. Anand
págs. 59-80
SERVICE CLIMATE EFFECTS ON CUSTOMER ATTITUDES: AN EXAMINATION OF BOUNDARY CONDITIONS
Jack W. Wiley, S. Douglas Pugh, Joerg Dietz
págs. 81-92
Pratima Bansal, Iain Clelland
págs. 93-103
VARIABLE ORGANIZATIONAL RISK PREFERENCES: TESTS OF THE MARCH-SHAPIRA MODEL
Kent D. Wei-Ru Chen, Kent D. Miller
págs. 105-115
págs. 117-128
Julie B. Olson-Buchanan, Wendy R. Roswell
págs. 129-139
Kelly L. Zellars, Gerald R. Ferris, Ana Maria Rossi, David A. Ralston, Pamela L. Perrewé, Charles J. Kacmar
págs. 141-152