págs. 12-21
págs. 22-39
Quality Managers and the Successful Management of Quality: An Insight
R. L. Coccari, I. J. Chen, K. A. Paetsch
págs. 40-54
TEAMusic: A New Exercise for Demonstrating Teamwork Principles
J. G. Van Matre, D. J. Slovensky
págs. 55-64
Total Quality Management: Is It a Fad, Fashion, or Fit?
A. Van der Wiele
págs. 65-79