págs. 1-12
págs. 13-19
págs. 20-28
Discovering user behavior: : Applying usage statistics to shape frontline services
Rachael A. Cohen, Angie Thorpe
págs. 29-46
págs. 47-56
Open access in scholarly publishing: : Embracing principles and avoiding pitfalls
Michele Myatt Quinn
págs. 58-69
iTunes metadata and classical music: : Issues and solutions for crowdsourced metadata in iTunes
Janelle Varin
págs. 70-76
págs. 77-86