Acceso usuarios
A framework for analysing higher education performance: : students' satisfaction, perceived learning outcomes, and dropout intentions.
Lola C. Duque
págs. 1-21
Determining the key capabilities required for performance excellence in higher education
Muhammad Asif, Cory Searcy
págs. 22-35
Teaching quality in higher education: : An introductory review on a process-oriented teaching-quality model
Chung-Yang Chen, Pei-Chi Chen, Pei-Ying Chen
págs. 36-56
Development and validation of a measure of the quality management practices in education
José Soria García, Angel Rafael Martínez Lorente
págs. 57-79
Service quality evaluation in the school of physical education and sports: : An empirical investigation of students' perceptions.
Suleyman M. Yildiz
págs. 80-94
Beyond SERVQUAL: : The competitive forces of higher education in Singapore
Roland K. Yeo, Jessica Li
págs. 95-123
Total quality management implementation in engineering education in India: : an interpretive structural modelling approach.
Namish Mehta, Prakash Verma, Nitin Seth
págs. 124-140
Jasmina Dlacic, Maja Arslanagic, Selma Kadic-Maglajlic, Suzana Markovic, Sanja Raspor
págs. 141-157
How a training institute acquires learner satisfaction and loyalty under economic recession
Li-An Ho, Yen-Ku Kuo, Tsung-Hsien Kuo
págs. 158-174
Converting survey results from four-point to five-point scale: : a case study
Donald. S. Holmes, A. Erhan Mergen
págs. 175-182
