Measurement: the missing ingredient in today's CRM strategies
James Brewton, William A. Schiemann
págs. 5-14
A conversation with David M. Walker, Comptroller General of the United States
Joe Stenzel, Catherine Stenzel
págs. 15-22
Strategic cost management: expanding scope and boundaries
Regine Slagmulder, Robin Cooper
págs. 23-30
Change in the controller's role: why intuition improves operational and strategic decisions
Roy W. Regel
págs. 31-38
Spreadsheet optimization: a support tool for the theory of constraints
Jaydeep Balakrishnan
págs. 39-45
Karl D. Schubert
págs. 46-48