The case of the submitted paper
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págs. 277-280
Instructional practices in Canadian public libraries
Reegan D. Breu, Heidi Julien
págs. 281-301
Social inclusion of newcomers to Canada: An information problem?
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págs. 302-324
Deborah Barreau
págs. 325-345
págs. 346-362
Judit Bar Ilan, Noa Fink
págs. 363-376
E-service quality in libraries: Exploring its features and dimensions
Philip Calvert, Peter Hernon
págs. 377-404
págs. 405-407
Christie M. Koontz
págs. 408-411
pág. 408
Service quality: Research perspectives
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págs. 411-413
Ann Jerabek
págs. 414-415
Review: Assessing Character Outcomes in College
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págs. 415-418
págs. 418-419