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Drawing on the ethico-political framework of hospitality, this paper investigates the communicative practices of three administrative support staff as they attempt to manage the twin challenges of working in adherence to state and institutional language policies while communicating ethically in an internationalising workplace. Academic administrative staff rarely feature in studies on internationalisation yet are crucial to understanding the complex day-to-day realities of contemporary university life. Empirically, this study reports on 18 months of ethnographic fieldwork, including observations, interviews, and email records. The data demonstrate language work being carried out on an ethical basis, before the consideration of any particular languages, beyond the participants’ political obligations, and in excess of institutional support. The current national and institutional responses to the multilingual realities of Swedish university life, I argue, are failing to do justice to and facilitate the ethically grounded, bottom-up language policy-making as practised by this study’s participants. This paper thus promises to open up debate on hospitality within language policy and planning for internationalising Higher Education, and, in its re-evaluation of the ethical and political dimensions of hospitality, it emphasises the framework’s critical potential within sociolinguistic research, more generally.
