A influência do work engagement e da confiança, na transferência de conhecimento tácito: uma proposta de modelo

Letícia José Rodrigues Pinto; Ana Veloso; Ana Teresa Ferreira Oliveira; Isabel Silva

A influência do work engagement e da confiança, na transferência de conhecimento tácito: uma proposta de modelo

Pinto, Letícia José Rodrigues ^[1] ; Veloso, Ana ^[1] ; Oliveira, Ana Teresa Ferreira ^[2] ; Silva, Isabel ^[1]
1. [1] Universidade do Minho
  
  Universidade do Minho
  
  Braga (São José de São Lázaro), Portugal
2. [2] Instituto Politécnico de Viana do Castelo
  
  Instituto Politécnico de Viana do Castelo
  
  Viana do Castelo (Monserrate), Portugal
Localización: Estudios Gerenciales: Journal of Management and Economics for Iberoamerica, ISSN 0123-5923, Vol. 37, Nº. 161, 2021, págs. 610-621
Idioma: portugués
DOI: 10.18046/j.estger.2021.161.4545
Títulos paralelos:
- La influencia del work engagement y la confianza en la transferencia de conocimiento tácito: propuesta de un modelo
- The influence of work engagement and trust in the tacit knowledge transfer: Proposal of a model
Enlaces
- Texto completo (pdf)
Resumen
- español
  Este estudio tuvo como objetivo explorar la influencia del work engagement y la confianza en la transferencia de conocimiento tácito. Se propone un modelo que sugiere una relación entre estas variables. Se realizó un estudio de metodología mixta en una empresa de transporte público en la isla de Madeira, Portugal. Se aplicó un cuestionario a una muestra de 202 trabajadores y se realizaron 7 entrevistas semiestructuradas. Los resultados confirman el papel facilitador del work engagement en la transferencia de conocimiento tácito y que la confianza tiene un papel mediador relevante en esta relación. Las organizaciones que quieran incrementar el intercambio de conocimiento tácito deben fomentar un ambiente de confianza y cuidar el compromiso de sus trabajadores.
- English
  This study aimed to explore the influence of work engagement and trust in tacit knowledge transfer. A model that suggests a relationship between these variables is proposed. A study of mixed methodology was carried out in a public transport company in Madeira Island, Portugal. A questionnaire to a sample of 202 workers was applied and 7 semi-structured interviews were conducted. The results confirm the facilitating role of work engagement in tacit knowledge transfer and that trust has a relevant mediating role in this relationship. Organizations that want to increase the sharing of tacit knowledge must promote an environment of trust and take care of the engagement of their workers.
- português
  Este estudo teve como objetivo explorar a influência do work engagement e da confiança, na transferência de conhecimento tácito. É proposto um modelo que sugere uma relação entre estas variáveis. Para isto, realizou-se um estudo de metodologia mista, numa empresa de transportes públicos na Ilha da Madeira, Portugal. Aplicou-se um questionário numa amostra de 202 trabalhadores e realizaram-se sete entrevistas semiestruturadas. Os resultados confirmam o papel facilitador do work engagement na transferência de conhecimento tácito, e que a confiança tem um papel mediador relevante nesta relação. As organizações que queiram aumentar a partilha de conhecimento tácito, devem promover um ambiente de confiança e cuidar do engagement dos seus trabalhadores.
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