Quality management journal

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  Año 2011, Vol. 18, Número 4

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    Introduction to the second special issue on quality management in healthcare

    Victor R. Prybutok, Xiaoni Zhang

    págs. 7-8

    
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    The role of quality measures in pre- and post-decision analysis of an organizational change

    Edward H. Gray, Irwin Gray, Paul C. Yodice, Fariborz Rezai, Kristin Fless

    págs. 9-24

    
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    Consumer decision-making strategies and use of hospital quality measures

    Jenna L. Marquard, Qi Ming Lin, Noah Duffey

    págs. 25-35

    
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    The effect of the work and physical environment on hospital nurses' perceptions and attitudes: service quality and commitment

    Ramkumar Janakiraman, Janet Turner Parish, Leonard L. Berry

    págs. 36-49

    
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    Quality measurement in the healthcare supply chain

    Brian K. Smith, Heather Nachtmann, Edward A. Pohl

    págs. 50-60