Acceso usuarios
, Luis Carlos Cervantes Estrada, Ernesto Fajardo Pascagaza
Objective: The objective of this article is to analyze the Psychosocial Profile (PP) of police officers from a citizen perspective.
Theoretical Framework: The PP is a tool to reveal the service that is provided daily according to effective, respectful, adaptable, communicative and assertive actions, continuous learning and leadership, among other causal competencies, which ratify an effective service that responds to the institutional mission.
Method: The esearch is qualitative and quantitative, exploratory and descriptive, structured with a phenomenological design, which is based on the identification of characteristics of the PP, based on six competencies: personal, interpersonal, cognitive, institutional, community and physical. To obtain the information for the research, a population focus conformed of the inhabitants of the Town of Puente Aranda and a random sample of 384 people, was studied and interviewed.
Results and Discussion: The characteristics of the PP constitute the concordance between direct and linear associations according to the categories: psychosocial profile, commitment, vocation, behavioral criteria and the profile of the leadership of the police service in relation to the citizen and the fulfillment of the institutional mission.
Research Implications: This is evidenced according to the multiple correspondence analyses between the singular competencies and the community’s socio-demographic variables according to the provision of the police service.
Originality/Value: The importance of optimizing the psychosocial profile of the police officer is established based on their contextualized and active social interaction, taking into account personal, interpersonal, cognitive, physical, institutional, leadership and teamwork skills to fulfill their service mission. to the citizens.
