Total quality management and corporate social responsibility integrated practices for higher education institutions: Conceptual framework

• Autores: Laith Almuntfjy, Tan Owee Kowang, Emad Alani, Omar Turki Hazzaa
• Localización: International Journal of Professional Business Review: Int. J. Prof.Bus. Rev., ISSN 2525-3654, ISSN-e 2525-3654, Vol. 9, Nº. 2, 2024 (Ejemplar dedicado a: Continuous publication; e04392)
• Idioma: inglés
• DOI: 10.26668/businessreview/2024.v9i2.2633
• Enlaces
  • Texto completo (pdf)
• Resumen

  • Purpose: This study aims to develop an integrated framework for Total Quality Management (TQM) and Corporate Social Responsibility (CSR) practices in higher education, bridging the gap in previous research that treated them separately.

      Theoretical Framework: The study acknowledges the philosophical foundations and substantial overlap between TQM and CSR. However, it highlights that previous research has not adequately integrated these two practices in the context of higher education. Therefore, the theoretical framework of this research seeks to integrate TQM and CSR within the higher education context.

      Methodology: Employing a comparative approach, the study reviews the literature and develops a theoretical framework. The proposed integrated TQM-CSR practices are compared with the only one TQM-CSR framework generated by prior study.

      Findings: The significant TQM-CSR practices that are expected to enhance organizational performance were identified. The proposed mediating variable was selected to be Employees’ Performance emphasizing its importance for overall organizational success.

      Research Implications: This research provides practical guidance for implementing TQM-CSR practices in higher education institutions and highlights the significance of employees' performance for organizational success.

      Originality/Value: This study contributes to the existing literature by addressing the ambiguity surrounding the integration of TQM and CSR in higher education. By developing an integrated framework and examining the mediating role of employees' performance, this research adds originality to the discourse on TQM-CSR practices in the higher education domain. The study's findings provide valuable insights for HEIs seeking to enhance their total quality and engagement with stakeholders.

• Referencias bibliográficas
  • Abbas, J. J. J. o. C. P. (2020). Impact of total quality management on corporate green performance through the mediating role of corporate...
  • Abdulkareem, A., & Oyeniran, S. (2011). Managing the performance of Nigerian universities for sustainable development using data envelopment...
  • Ahmed, R., Ali, S. I. J. P. J. o. E., Technology, & Science. (2016). Implementing TQM practices in Pakistani higher education institutions....
  • Al-Sarayreh, A., Amal, A.-S., Rasha, A.-M., Nawal, A.-F., Ayoub, M., Salem, A.-T., . . . Yelena, A.-A. J. I. J. o. H. R. S. (2019). The Impact...
  • Ali, H. Y., Asrar‐ul‐Haq, M., Amin, S., Noor, S., Haris‐ul‐Mahasbi, M., Aslam, M. K. J. C. S. R., & Management, E. (2020). Corporate social...
  • Antunes, M. G., Mucharreira, P. R., Texeira Fernandes Justino, M. D. R., & Texeira Quirós, J. (2018). The Role of TQM, innovation and...
  • Argia, H. A., & Ismail, A. J. H. E. S. (2013). The Influence of Transformational Leadership on the Level of TQM Implementation in the...
  • Asif, M., Awan, M. U., Khan, M. K., Ahmad, N. J. Q., & Quantity. (2013). A model for total quality management in higher education. 47(4),...
  • Atakan, M., & Eker, T. J. J. o. b. e. (2007). Corporate identity of a socially responsible university–a case from the Turkish higher education...
  • Atta, M. R., Shaharun, M. S., Khan, M. M. R., Abdullah, B., Al-Mahmodi, A. F., Ridzuan, N. D. M., . . . Wei, L. J. (2022). Enhancing the Photo-Electrocatalytic...
  • Atta, M. R., Shaharun, M. S., Khan, M. M. R., Al-Mahmodi, A. F., Almashwali, A. A., & Bangash, I. (2023). ZIF-67 hybridization and boron...
  • Atta, M. R., Shaharun, M. S., & Maksudur Rahman Khan, M. (2023). Photoelectrocatalytic Properties of B@g-C3N4/PANI in CO2 Reduction...
  • Bahia, T. H. A., Abbas, B. A. H., & Idan, A. R. J. I. J. o. P. B. R. I. J. P. B. R. (2023). Total Quality Management as a Philosophy to...
  • Benavides-Velasco, C. A., Quintana-García, C., & Marchante-Lara, M. J. I. J. o. H. M. (2014). Total quality management, corporate social...
  • Burli, S., Bagodi, V., & Kotturshettar, B. J. B. A. I. J. (2012). TQM dimensions and their interrelationships in ISO certified engineering...
  • Busu, M. J. P. (2019). Applications of TQM processes to increase the management performance of enterprises in the Romanian renewable energy...
  • Carlini, J., & Grace, D. J. J. o. M. M. (2021). The corporate social responsibility (CSR) internal branding model: Aligning employees’...
  • Chaudhary, R. J. T. I. J. o. H. R. M. (2020). Corporate social responsibility and employee performance: a study among indian business executives....
  • Chen, S.-H., Nasongkhla, J., & Donaldson, J. A. J. T. O. J. o. E. T.-T. (2015). University Social Responsibility (USR): Identifying an...
  • Choi, T. Y., & Eboch, K. J. J. o. O. m. (1998). The TQM paradox: relations among TQM practices, plant performance, and customer satisfaction....
  • Dedy, A. N., Zakuan, N., Bahari, A. Z., Ariff, M. S. M., Chin, T. A., & Saman, M. Z. M. (2016). Identifying critical success factors for...
  • Edwards, M. R., & Kudret, S. J. H. R. M. J. (2017). Multi‐foci CSR perceptions, procedural justice and in‐role employee performance: the...
  • Elnaga, A., Imran, A. J. E. j. o. B., & Management. (2013). The effect of training on employee performance. 5(4), 137-147.
  • Fraihat, B. A. M., Abozraiq, A. M., Alkasawneh, M. W. A., Alghasawneh, Y. S. S., Almasarweh, M. S., & Alaa, A. A. J. I. J. o. P. B. R....
  • Frolova, I., & Lapina, I. (2015). Integration of CSR principles in quality management. International Journal of Quality Service Sciences.
  • Ghobadian, A., Gallear, D., & Hopkins, M. (2007). TQM and CSR nexus. International Journal of Quality Reliability Management.
  • Ghobadian, A., & Hopkins, M. (2017). How is traditional business strategy linked to CSR? In CSR and Sustainability (pp. 420-430): Routledge.
  • Hamdan, Y., & Alheet, A. F. J. I. J. o. E. (2021). Toward sustainability: The role of tqm and corporate green performance in the manufacturing...
  • Hameed, A., Waheed, A. J. I. j. o. b., & science, s. (2011). Employee development and its affect on employee performance a conceptual...
  • Hermawan, S., Sari, Y. A., Biduri, S., Rahayu, D., & Rahayu, R. A. J. I. J. o. P. B. R. I. J. P. B. R. (2023). Corporate social responsibility,...
  • Inyang, W. S., Joel, E. E., Ubi, I. U., Eyo, E. I., Ogenyi, O. J., & Inyang, I. O. J. I. J. o. P. B. R. I. J. P. B. R. (2023). Corporate...
  • Iqbal, A., & Asrar-ul-Haq, M. J. I. J. o. P. E. (2018). Establishing relationship between TQM practices and employee performance: The...
  • Jabbarzare, E., Shafighi, N. J. O. S. J. o. S., & Application. (2019). Total Quality Management Practices and Organizational Performance....
  • Kanji, G. K., & Chopra, P. K. J. T. Q. M. (2010). Corporate social responsibility in a global economy. 21(2), 119-143.
  • Kao, E. H., Yeh, C.-C., Wang, L.-H., & Fung, H.-G. J. P.-B. F. J. (2018). The relationship between CSR and performance: Evidence in China....
  • Katsaros, K. K., Tsirikas, A. N., Kosta, G. C. J. L., & Journal, O. D. (2020). The impact of leadership on firm financial performance:...
  • Khurshid, M. A., Amin, M., & Ismail, W. K. W. J. B. A. I. J. (2018). Total quality and socially responsible management (TQSR-M): An integrated...
  • Korschun, D., Bhattacharya, C., & Swain, S. D. J. N. M. I. R. (2016). CSR and the frontline context: How social programs improve customer...
  • Mashagba, I. A. S. J. I. J. o. S., & Research, T. (2014). The impact of Total Quality Management (TQM) on the efficiency of academic performance-empirical...
  • McAdam, R., & Leonard, D. J. C. G. T. i. j. o. b. i. s. (2003). Corporate social responsibility in a total quality management context:...
  • Mehralian, G., Nazari, J. A., Zarei, L., & Rasekh, H. R. J. J. o. c. p. (2016). The effects of corporate social responsibility on organizational...
  • Mohamed, M. S., Khalifa, G. S., Nusari, M., Ameen, A., Al-Shibami, A. H., Abu-Elhassan, A. J. J. o. E., & Sciences, A. (2018). Effect...
  • Naqvi, S. M. H., & Khan, M. A. J. I. o. I. B. R. (2013). Employees training and organizational performance: Mediation by employees performance....
  • Nasab, S., Hemmati, Y., & Kia, S. J. M. S. L. (2014). An investigation on how TQM influences employee performance: A case study of banking...
  • Nayak, T., & Sahoo, C. K. J. J. o. H. m. (2015). Quality of work life and organizational performance: The mediating role of employee commitment....
  • Nejati, M., Shafaei, A., Salamzadeh, Y., & Daraei, M. J. A. J. o. B. M. (2011). Corporate social responsibility and universities: A study...
  • Ngambi, M. T., & Nkemkiafu, A. G. J. A. J. o. M. (2015). The impact of total quality management on firm's organizational performance....
  • Nogueiro, T., Saraiva, M., & Jorge, F. (2017). Total Quality Management and Corporate Social Responsibility Theoretical Model applied...
  • Parast, M. M., & Adams, S. G. J. I. J. o. P. E. (2012). Corporate social responsibility, benchmarking, and organizational performance...
  • Pérez, A., & Rodríguez del Bosque, I. J. J. o. b. e. (2013). Measuring CSR image: Three studies to develop and to validate a reliable...
  • Psomas, E., & Antony, J. J. Q. A. i. E. (2017). Total quality management elements and results in higher education institutions: The Greek...
  • Qadariah, M. J. I. J. o. B., & Idris. (2019). MSA, & Idris, S.(2019). Mediating effect of employee performance on the influences of...
  • Robson, A., Mitchell, E. J. I. J. o. Q., & Management, R. (2007). CSR performance: driven by TQM implementation, size, sector?
  • Rodriguez, J., Valenzuela, M., & Ayuyao, N. J. Q. A. i. E. (2018). TQM paradigm for higher education in the Philippines.
  • Rodriguez, V. H. P., Morales, A. J. G., Navarro, L. R. R., Salvador, C. E., Espinoza, L. V., & Hernandez, O. H. J. I. J. o. P. B. R. I....
  • Sengupta, M. (2017). Impact of CSR on education sector. In Corporate Social Responsibility in India (pp. 33-50): Springer.
  • Sila, I. J. T. Q. M., & Excellence, B. (2020). Investigating changes in TQM’s effects on corporate social performance and financial performance...
  • Singh, V., Kumar, A., & Singh, T. J. O. R. P. (2018). Impact of TQM on organisational performance: The case of Indian manufacturing and...
  • Sinha, N., Garg, A. K., & Dhall, N. J. T. T. J. (2016). Effect of TQM principles on performance of Indian SMEs: the case of automotive...
  • Sohail, M. S., & Hoong, T. B. J. B. A. I. J. (2003). TQM practices and organizational performances of SMEs in Malaysia: Some empirical...
  • Steiber, A., Alänge, S. J. T. Q. M., & Excellence, B. (2013). Do TQM principles need to change? Learning from a comparison to Google Inc....
  • Story, J., & Neves, P. J. B. E. A. E. R. (2015). When corporate social responsibility (CSR) increases performance: exploring the role...
  • Sun, L., Yu, T. R. J. R. o. A., & Finance. (2015). The impact of corporate social responsibility on employee performance and cost. 14(3),...
  • Svensson, G., & Wood, G. J. T. T. m. (2005). Corporate ethics in TQM: management versus employee expectations and perceptions.
  • Tandoh, I., Duffour, K. A., Essandoh, M., Amoako, R. N. J. I. J. o., Corporate Governance, Corporate Social Responsibility,, Corporate Sustainability:...
  • Tarí, J. J. J. J. o. B. E. (2011). Research into quality management and social responsibility. 102(4), 623-638.
  • Tongvijit, P. M., Nomnian, A., Sirisunhirun, S., & Arakpothchong, W. J. I. J. o. P. B. R. I. J. P. B. R. (2023). The Model of Good Governance...
  • Turker, D. J. J. o. b. e. (2009). Measuring corporate social responsibility: A scale development study. 85(4), 411-427.
  • Valmohammadi, C. J. T. T. j. (2011). The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs. 23(5),...
  • Van der Wiele, T., Kok, P., McKenna, R., & Brown, A. J. J. o. b. e. (2001). A corporate social responsibility audit within a quality management...
  • Wang, C.-H., Chen, K.-Y., & Chen, S.-C. J. I. j. o. h. m. (2012). Total quality management, market orientation and hotel performance:...
  • Wang, L., Juslin, H. J. C. S. R., & Management, E. (2011). The effects of value on the perception of corporate social responsibility implementation:...
  • Yaakub, K. B., & Samsudin, N. (2019). The Development of Measurement Instruments for Total Quality Management Practices in Higher Education...
  • Zink, K. J. J. J. o. m. h. (2007). From total quality management to corporate sustainability based on a stakeholder management.
  • Zufri, M. Y., Ibrahim, M. J. E. J. o. R., & Vol, R. i. M. S. (2018). THE ROLE OF EMPLOYEE PERFORMANCE AS A MEDIATION VARIABLE IN THE EFFECT...
  • Zwetsloot, G. I. J. J. o. B. E. (2003). From management systems to corporate social responsibility. 44(2), 201-208.