Resumen de Employee’s Attitude Towards Artificial Intelligence in the Indian Banking Sector

Anuradha Dwivedi, Khyati Kochhar

• Purpose: This paper aims to examine employees' attitudes towards the utilization of Artificial Intelligence (AI) in the Indian Banking Sector. The study delves into understanding how employees perceive the integration of AI technologies and its impact on various aspects of banking operations.

    Theoretical framework: Built upon the significance of AI as a transformative technology, this research seeks insights into employees' perspectives on AI adoption within the Indian Banking Sector. The study is framed within the context of technological implementation and its influence on organizational processes.

    Design/Methodology/Approach: Utilizing a mixed-methods approach involving surveys and interviews, this study collects data on employees' attitudes towards AI in banking. A questionnaire captures diverse viewpoints, while interviews provide deeper insights into the reasons underlying these attitudes.

    Findings: The study uncovers a range of employee attitudes towards AI integration in the Indian Banking Sector. Positive responses highlight AI's contributions in areas like accounting, sales, contracts, and cybersecurity. Conversely, some employees express concerns about job security and advocate for enhanced training and upskilling opportunities.

    Research, Practical & Social implications: This research adds a unique perspective by presenting Indian banking employees' viewpoints on AI implementation. The findings hold practical implications for banking organizations aiming to effectively manage the incorporation of AI technologies while addressing employee concerns. Additionally, the study underscores the importance of facilitating adequate training to ensure a seamless transition.

    Originality/Value: This study stands out as one of the limited research endeavors focused on Indian banking employees' attitudes towards AI. By concentrating on this aspect, the research offers valuable insights into the human dimension of technological advancement, contributing both academically and practically to the banking sector.