Acceso usuarios
Hermin Nainggolan
, Endang Fatmawati, Adi Mursalin, Udin Rinaldi, B.M.A.S. Anaconda Bangkara
Purpose: This paper identifies best practices for developing the productivity of the state apparatus in serving the public.
Theoretical framework: Studies regarding identifying state apparatus best practices in work innovation must be continuously communicated to relevant parties.
Design/methodology/approach: Literature Review Research, we have reviewed several pieces of scientific evidence by electronically searching books and journal articles that actively discuss the issue of developing innovative state apparatus in providing public services in the technological era. We then examined the collected data under a phenomenological approach, which involves coding, evaluating, interpreting, and drawing conclusions that answer the research problem.
Findings: We can conclude that efforts to identify best practices for developing the human resources of the state apparatus are part of efforts to improve the quality of the work of the state apparatus, which are supported by several competencies in the form of skills and work knowledge needed.
Research, Practical & Social implications: The state apparatus can advance public services and expedite them. For the state apparatus to be successful, they need to be supported by innovative, creative, and transformative skills and work enthusiasm toward the productivity of public services in the 4.0 revolution era.
Originality/value: The importance of innovation in developing public service productivity by state apparatus in technology. The state civil apparatus need to provide public services to manage self-development so that they can work to achieve excellent service to the community.
