Resumen de Perception of national clients on safety and security at the Brisas Guardalavaca Hotel in the post-covid-19 stage

Leirene Montero López, Félix Díaz Pompa, Beatriz Serrano Leyva, Olga Lidia Ortiz Pérez

• This article investigates the perception of national tourists about the safety and security system of the Brisas Guardalavaca Hotel, according to their age and gender. A survey was used as the primary data collection method, where seven dimensions were analyzed with thirty-two indicators related to the safety of hotel staff, safety of services, safety in leisure and recreation activities, general cleanliness, room safety, medical assistance and safety equipment. The results of the study were obtained through descriptive statistics analysis and ANOVA using SPSS software. There is a high level of satisfaction among domestic clients with respect to hotel safety and security. The opinions of the surveyed clients in relation to the safety and security measures implemented differed in relation to their age ranges, and no differences were found between the opinions of the clients by sex. Finally, as a result of the pandemic, clients are more sensitive to the new environment of uncertainty. Compliance with safety protocols and progress in vaccination are success factors to ensure client satisfaction in the post pandemic stage.