Life interrupted, but performance improved: Rethinking the influence of technology-mediated interruptions at work and personal life

• Maçada, Antonio Carlos Gastaud ; Freitas Junior, José Carlos da Silva ; Brinkhues, Rafael Alfonso ; de Vasconcellos, Sílvio ^[1]
  1. [1] ESPM - Escola Superior de Propaganda e Marketing, São Paulo
• Localización: International Journal of Professional Business Review: Int. J. Prof.Bus. Rev., ISSN 2525-3654, ISSN-e 2525-3654, Vol. 7, Nº. 1, 2022
• Idioma: inglés
• DOI: 10.26668/businessreview/2022.v7i1.279
• Títulos paralelos:
  • A vida foi interrompida, mas o desempenho melhorou: repensando a influência das interrupções mediadas pela tecnologia no trabalho e na vida pessoal
  • Vida interrumpida, pero rendimiento mejorado: repensar la influencia de las interrupciones mediadas por la tecnología en el trabajo y la vida personal
• Enlaces
  • Texto completo (pdf)
• Resumen
  • español

    Propósito: este artículo tiene como objetivo analizar los efectos de las interrupciones mediadas por la tecnología sobre los conflictos y el desempeño de las personas durante su tiempo laboral y no laboral.

    Marco teórico: este trabajo se basa en la teoría de la conservación de recursos, y se centra en el conflicto y la calidad de vida en la era digital.

    Diseño/metodología/enfoque: para evaluar la influencia de las interrupciones tecnológicas en los conflictos y el desempeño, aplicamos una encuesta a los profesionales de administración y contabilidad y obtuvimos 399 cuestionarios válidos. Analizamos los datos mediante el modelado de ecuaciones estructurales de mínimos cuadrados parciales (PLS-SEM).

    Hallazgos: el análisis de datos demuestra que las interrupciones, como se esperaba, contribuyen a aumentar los conflictos tanto en el trabajo como fuera del trabajo. Sin embargo, contrariamente a investigaciones anteriores, las interrupciones también pueden aumentar el rendimiento en ambos casos.

    Implicaciones de investigación, prácticas y sociales: el enfoque propuesto tiene un valor práctico para los profesores y estudiantes de la interacción humano-computadora y los profesionales de TI y cualquier otro entorno profesional donde la tecnología representa un canal entre la vida personal y profesional.

    Originalidad/valor: esta investigación midió y analizó los efectos de las interrupciones mediadas por la tecnología sobre el conflicto y el desempeño individual en Brasil. Los resultados mostraron que las interrupciones mediadas por la tecnología están relacionadas con la calidad de vida y el tiempo libre, lo que demuestra que los conflictos debido a la tecnología no son una palabra de moda. Además, los hallazgos de la investigación presentan un nuevo camino de investigación ya que las interrupciones que influyen positivamente en el desempeño del individuo no se comprenden completamente.

  • English

    Purpose: This paper aims to analyze the effects of the technology-mediated interruptions on the conflicts and the performance of individuals during their work and non-work time.

    Theoretical framework: This work is based on the Conservation of Resources Theory, focusing on conflict and quality of life in the digital age.

    Design/methodology/approach: To evaluate the influence of technology interruptions on conflicts and performance, we applied a survey to management and accounting professionals and obtained 399 valid questionnaires. We analyzed the data through Partial Least Squares structural equation modeling (PLS-SEM).

    Findings: The data analysis demonstrates that interruptions – as expected – contribute to increasing conflicts both at work and at non-work. However, contrary to previous research, interruptions can also increase performance in both instances.

    Research, Practical & Social implications: The proposed approach has a practical value for teachers and students of human-computer interaction and IT practitioners in any other professional environment where the technology represents a channel between personal and professional life.

    Originality/value: This research measured and analyzed the effects of technology-mediated interruptions on conflict and individual performance in Brazil. The results showed that technology-mediated interruptions are related to the quality of life and leisure time, showing that conflicts due to technology are not a buzzword. Also, research findings present a new research path as interruptions that positively influence the individual’s performance are not fully understood.

  • português

    Objetivo:  este artigo tem como objetivo analisar os efeitos das interrupções mediadas pela tecnologia sobre os conflitos e o desempenho dos indivíduos durante o trabalho e fora dele.

    Referencial teórico: este trabalho se baseia na Teoria da Conservação de Recursos, enfocando o conflito e a qualidade de vida na era digital.

    Design/metodologia/abordagem: para avaliar a influência das interrupções de tecnologia nos conflitos e no desempenho, aplicamos uma pesquisa a profissionais de gestão e contabilidade e obtivemos 399 questionários válidos. Os dados foram analisados por meio da modelagem de equações estruturais de mínimos quadrados parciais (PLS-SEM).

    Resultados: a análise dos dados demonstra que as interrupções - conforme o esperado - contribuem para aumentar os conflitos tanto no trabalho como fora dele. No entanto, ao contrário de pesquisas anteriores, as interrupções também podem aumentar o desempenho em ambos os casos.

    Implicações de pesquisa, práticas e sociais: a abordagem proposta tem um valor prático para professores e alunos de interação humano-computador e profissionais de TI e qualquer outro ambiente profissional onde a tecnologia representa um canal entre a vida pessoal e profissional.

    Originalidade/valor: esta pesquisa mediu e analisou os efeitos das interrupções mediadas pela tecnologia sobre o conflito e o desempenho individual no Brasil. Os resultados mostraram que as interrupções mediadas pela tecnologia estão relacionadas à qualidade de vida e ao lazer, evidenciando que conflitos por tecnologia não são palavra de ordem. Além disso, os resultados da pesquisa apresentam um novo caminho de pesquisa, pois as interrupções que influenciam positivamente o desempenho do indivíduo não são totalmente compreendidas.

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