Transparencia externa y redes sociales. Los roles diferenciales de ministerios y organismos públicos estatales en Twitter

• Julián Villodre ^[1] ; Anne-Marie Reynaers ^[1] ; J. Ignacio Criado ^[1]
  1. [1] Universidad Autónoma de Madrid

     Universidad Autónoma de Madrid

     Madrid, España

     
• Localización: Revista de estudios políticos, ISSN 0048-7694, Nº 192, 2021, págs. 191-220
• Idioma: español
• DOI: 10.18042/cepc/rep.192.07
• Títulos paralelos:
  • External transparency and social media. Ministries and public agencies differential roles in Twitter
• Enlaces
  • Texto completo (pdf)
• Dialnet Métricas: 3 Citas
• Resumen
  • español

    El carácter disruptivo de las redes sociales ha puesto de manifiesto dentro de las Administraciones públicas la necesidad de cambio hacia estructuras más flexibles y abiertas. Este fue, entre otros, el argumento que llevó durante la década anterior a la puesta en marcha de procesos de agencialización en el sector público español. Por ello, cabría esperar que la adopción de este tipo de tecnologías digitales en agencias estatales hubiese generado usos más orientados hacia la transparencia, participación y colaboración. En ese sentido, en este artículo se pretende estudiar hasta qué punto existen diferencias entre organismos públicos estatales y ministerios en relación con su provisión de información pública en Twitter. Para ello, se ha llevado a cabo la monitorización de la actividad de entidades del sector público institucional estatal y de los ministerios a través de la red social Twitter. Los datos han sido analizados a través del empleo de una taxonomía especializada para datos de Twitter. Los resultados muestran una cierta tendencia de los organismos públicos estatales a ser partícipes activos de la difusión de información pública, y de los ministerios a ser objeto pasivo de la difusión.

  • English

    The disruptive nature of social media has revealed within public administrations the need for a change towards more flexible and open structures. In fact, this was one of the arguments that led to agency processes in the Spanish public sector during the last decade. Therefore, one might expect that the adoption of social media in public agencies would have been less disruptive, with a clear orientation towards transparency, participation and collaboration. In that sense, this paper aims to study to what extent differences between public agencies and ministries can be identified in relation to the provision of public information in Twitter. For this purpose, we monitorized the activity of public agencies and the ministries. Our Twitter data is analyzed by using a user role taxonomy based on Twitter data. Results show a certain tendency of public agencies to be active participants in the dissemination of public information, and of the ministries to be passive objects of diffusion.

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