Dinámica de la gestión de la innovación de servicios y co-creación en empresas del sector economía digital

• Rafael Luis Herrera González ^[1] ; Antonio Hidalgo Nuchera ^[2]
  1. [1] Universidad de Costa Rica

     Universidad de Costa Rica

     Hospital, Costa Rica

     
  2. [2] Universidad Politécnica de Madrid

     Universidad Politécnica de Madrid

     Madrid, España

     
• Localización: Contaduría y administración, ISSN 0186-1042, ISSN-e 2448-8410, Vol. 64, Nº. Extra 1 (Especial innovación), 2019
• Idioma: español
• Títulos paralelos:
  • Dynamics of service innovation management and co-creation in firms in the digital economy sector
• Enlaces
  • Texto completo (pdf)
• Dialnet Métricas: 5 Citas
• Resumen
  • español

    En este trabajo se analiza el proceso de la gestión de innovación en el sector TIC que se enmarca en el contexto de la economía digital, prestando especial énfasis en las actividades de co-creación que realizan las empresas. Tomando como punto de partida las principales consideraciones teóricas sobre la innovación en servicios se plantea un modelo de innovación de seis fases basado en el modelo TEMAGUIDE, al cual se le incorporan dos nuevas fases, una relativa a la gestión de los recursos humanos y otra relativa a la capacidad de co-creación. Los resultados obtenidos ponen de relieve que la agregación de valor requiere de realizar procesos de co-creación en donde se involucren diferentes actores.

  • English

    This paper analyzes the process of innovation management in the ICT sector that is framed in the context of the digital economy, with special emphasis on the co-creation activities carried out by companies. Taking as a starting point the main theoretical considerations on innovation in services, a six-phase innovation model based on the TEMAGUIDE model is proposed, which incorporates two new phases, one related to the management of human resources and the other relative to the capacity of co-creation. The results obtained show that the aggregation of value requires to carry out co-creation processes where different actors are involved.

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