Evolución del concepto producto y servicio en la biblioteca: organización orientada al servicio e intensiva en conocimiento

• Autores: Valentino Morales López
• Localización: e-Ciencias de la información, ISSN-e 1659-4142, Vol. 8, Nº. 2 (julio-diciembre), 2018
• Idioma: español
• DOI: 10.15517/eci.v8i2.30933
• Títulos paralelos:
  • The library, service-oriented and knowledge-intensive organization
• Enlaces
  • Texto completo (pdf)
• Resumen
  • español

    El presente artículo tiene por objeto el análisis de lo que significa la biblioteca como organización orientada al servicio e intensiva en conocimiento. El supuesto del que se parte es que se ha aseverado que una característica de la biblioteca es ser una institución pionera en la prestación de servicio, y en el contexto de la sociedad de la información y del conocimiento adquiere un papel trascendental. Sin embargo, la respuesta que esta institución presente a la sociedad no solo debe ser externa, también hay que plantear nuevos marcos conceptuales que permitan entender de qué forma la organización interna de la biblioteca se debe reconfigurar, entendida como una organización intensiva en conocimiento. Así que la principal conclusión es que la biblioteca es de tipo rutinaria con alto grado de especialización e integra elementos simbólicos, y para su adecuado funcionamiento necesita tener un alto grado de comunicación entre sus integrantes.

  • English

    This article aims at the analysis of what mean the library as a service and knowledge-intensive organization. The assumption that splits is that he has asserted that a feature of the library is an institution be pioneer in the provision of service and in the context of the information society and knowledge acquires a transcendental role. However, the response submitted to the society not only should be external, also must be new conceptual frameworks that allow to understand of how the internal organization of the library you must reconfigure understood as a knowledge intensive organization. So, the main conclusion is that the library is routine with a high degree of specialization and integrated symbolic elements and for its proper functioning requires a high degree of communication between its members.

• Referencias bibliográficas
  • Anónimo. (1925). Library and information services. Nature: international weekly journal of science, 116, 557-558.
  • Bandyopadhyay, A. y Boyd-Byrnes, M. K. (2016) Is the need for mediated reference service in academic libraries fading away in the digital...
  • Barry, M., Lowe, L. A. y Twill, S. (2017) Academic Librarians attitudes about civic-mindedness and service learning. The Library Quarterly,...
  • Bell, D. (1976). The coming of the post-industrial society. The Educational Forum, 40(4), 574-579.
  • Blackler, F. (1995). Knowledge, knowledge work and organizations: an overview and interpretation. Organization Studies, 16(6), 1021-1046.
  • Bourne, C. y Hahn, T. (2003). A history of online information services, 1963-1976. Massachusetts, Estados Unidos: MIT.
  • Brown, W. B. (1992). Markets, organizations and information: beyond the dichotomies of industrial organization. Toronto, Canadá: Butterworths-Heinemann.
  • Buckland, Michael (1986) Library services in theory and context. New York: Pergamon.
  • Buschman, J. (2018) On democracy and libraries. The Library Quarterly, 88(1), 23-40.
  • Buschman, J.(2017) The library in the life of the public: implications of a neoliberal age. The Library Quarterly, 87(1), 55-70.
  • Caruso, L. (2016) The ‘knowledge-based economy’ and the relationship between the economy and society in contemporary capitalism. European...
  • Cepeda-Carrión, G. (2007) “Competitive advantage of knowledge management”. En: D. Schwartz (Ed.), Encyclopedia of knowledge management. Knowledge...
  • Das, T. K., Gurey, P. y Saha, N. C. (2009). Evaluation of current trends in reference services in lieu of a model: a case study of Central...
  • Dewey, M. (1876) The profession. The American Library Journal, 1(1), 5-6.
  • Edgar, W.(2004). Corporate library impact, part I: a theoretical approach. The Library Quarterly: Information, Community, Policy, 74(2), 122–151.
  • Edwards, S. y Browne, M. (1995). Quality in information services: do users and librarians differ in their expectations?. Library & Information...
  • Farradane, J.E.L. (1955). Professional education of the information scientist. En Congrès International des bibliothéques et des centres de...
  • Flores, Jodi Reeves, Jason J. Brodeur, Morgan G. Daniels, Natsuko Nichols y Ece Turnator (2015) Libraries and the research data management...
  • Fonseca, J. (2002). Complexity and Innovation in Organizations. Abingdon, Reino Unido: Taylor & Francis.
  • Foskett, D. F. (1963) Information service in libraries. New York, Estados Unidos: Philosophical Library.
  • Gray, S. W. (2012) Locating librarianship’s identity in its historical roots of professional philosophies: towards a radical new identity...
  • Green, S. S. (1876) Personal relations between librarians and readers. American Library Journal, 1(2-3), 74-81.
  • Grönroos, C. (2008) “Service logic revisited: who creates value? And who co-creates?”. European Business Review, 20(4), 298-314.
  • Harris, M. H., Stan, A. H. y Harris, P. C. (1998) Into the future: the foundations of library and information services in the post-industrial...
  • Hicks, D. (2014) The construction of librarian’s professional identities: a discourse analysis. Canadian Journal of Information and Library...
  • Hirschheim, R., Klein, H. K. y Lyytinen, K. (1996). Exploring the intellectual structures of information systems development: A social action...
  • Johnston, D. (1914) The library as a university factor. The American Library Journal, 39(1), 10-15.
  • Lancaster, F. W. y Smith, L. C. (1978). Science, scholarship and the communication of knowledge. Library Trends, 27(3), 367–388.
  • Lowry, C. (2002) When’s this paradigm shift ending?. Libraries and the Academy, 2(3), 7-13..
  • Lugya, F. K. (2014) What counts as a science and discipline in library and information science?. Library Review, 63(1-2), 138-155.
  • Maher, S. y Aquanno, S. M. (2018) Conceptualizing neoliberalism: foundations for an institutional marxist theory of capitalism. New Political...
  • Martin, William (2017) The global information society. Londres: Routledge.
  • Mathiassen, L. y Sørensen, C. (2008). Towards a theory of organizational information services. Journal of Information Technology, 23(4), 313–329.
  • Mintzberg, H. (1993). Structure in fives: designing effective organizations. Londres: Prentice Hall.
  • Morales-López, V. (2008) La bibliotecología y estudios de la información: análisis hitórico-conceptual. México: El Colegio de México.
  • O’Toole, P. (2011) How organizations remember: retaining knowledge through organizational action. New York: Springer Verlag.
  • Orr, R. H., Pings, V. M., Pizer, I. H. y Olson, E. E. (1968). Development of methodologic tools for planning and managing library services....
  • Osburn, C. B. (2009) The social transcript: uncovering library philosophy. Westport, Connecticut: Libraries Unlimited.
  • Otlet, P. (1996). El tratado de documentación. El libro sobre el libro. Murcia, España: Editum.
  • Prunckun, H. (2010). Handbook of scientific methods of inquiry for intelligence analysis. Lanham, Estados Unidos: Scarecrow Press.
  • Purdy, G. F. (1938). Public library service in the Middle West. The Library Quarterly: Information, Community, Policy, 8(3), 346–372.
  • Ranganathan, S. R. (1973). Documentation: genesis and development. Delhi, India: Vikas Pub. House.
  • Rayward, W. B. (2014) Information revolutions, the information society, and the future of the history of information science. Library Trends,...
  • Reece, E. J. (1933). Recruiting for library service. Bulletin of the American Library Association, 27(4), 185–189.
  • Sanderson, M. y W. B. Croft (2012). The History of Information Retrieval Research. Proceedings of the IEEE, 100(Special Centennial Issue),...
  • Schrettinger, M. (1834). Handbuch der bibliothek-wissenschaft, besonders zum gebrauche für nicht bibliothekare, welche ihre privat- büchersammlungen...
  • Schultz, C. K. y Garwig, P. L (1969) History of the American Documentation Institute: a sketch. American Documentation, 20(2), 152-160.
  • Schumpeter, J. (1934). Business cycles: a theoretical, historical and statistical analysis of the capitalist process. New York, Estados Unidos:...
  • Shaw, R. (1955) Implications for library services. The Library Quarterly, 25(4), 344-355.
  • Shera, J. (1952). Foundations of the public library: the origins of the public library movement in New England 1629-1855. Chicago, Estados...
  • Slamecka, V. y Taube, M. (1964). Theoretical principles of information organization in librarianship. The Library Quarterly: Information,...
  • Touraine, A. (1973). La sociedad post-industrial. Barcelona, España: Ariel.
  • Uhegbu, A. N. (2001). Deterrents to information service for community development. Library Review, 50(5), 237–242.
  • Vassilakaki, E. y Moniarou-Papaconstantinou, V. (2015). A systematic literature review informing library and information professionals’ emerging...
  • Webster, F. (2014). Theories of the information society. London: Routledge.
  • Williamson, C. C. (1923). Training for library service. New York: Carnegie Corporation.
  • Woodsworth, A. y James, F. W. (1993). Managing the economics of owning, leasing, and contracting out information services. England, Ashgate.
  • Yu, L. (2015). Back to the fundamentals again: a redefinition of information and associated LIS concepts following a deductive approach. Journal...