Acceso usuarios
Karen Botelho Faria, Ana Carla de Souza Gomes dos Santos, Layanne Andrade Mendonça, Augusto da Cunha Reis, Sérgio Augusto Faria Salles
Companies seek to improve service level, aiming to meet the most demanding customers that enable it survives in a complex and competitive marketplace. The article presents a study in a company of repair and maintenance of industrial equipment and instruments, located in Campos dos Goytacazes (RJ), aiming to identify the factors that influence the execution time of the operators' activities in the manometer calibration process. For this scope, the study of times and movements and statistical analyzes, such as Linear Regression and ANOVA, were applied. The survey revealed that operators who have completed their technical courses in mechanics perform the activities in standard time greater than those who have not yet completed and that working on board and being married do not change the execution time. It also revealed that employees of lower age and longer experience are preferable because of shorter operating times and that the age was statistically significant, revealing that the most appropriate age to have a shorter time is approximately 27 years.
