Acceso usuarios
María Jesús Álvarez Sainz, Kepa Xabier Apellaniz Valle
Este artigo presenta o novo estilo de relacións (NER), modelo desenvolvido e insittuído no País Vasco co fin de xestionar axeitadamente ás persoas e o seu coñecemento e enfrontar os retos empresariais do século XXI, e estuda a xestión de conflitos nas organizacións do NER Group. Os principais resultados do traballo empírico desenvolvido para analizar as características culturais do NER, a percepción das mesmas por parte das persoas que traballan con el, amosan que a responsabilidade, o compromiso e a confianza son percibidos como elementos fundamentais para a xestión de conflitos nas organizacións, e constitúen un dos sinais de identidade do NER.
This article presents the new style of relations (NER), a model developed in the Basque Country to suitably manage people and their knowledge in order to face the management challenges for the 21st century, and studies conflict management at the organizations of the NER Group. The main results of the empirical work developed for analyzing the NER’s cultural features, as they are perceived by the people who work with it, show that responsibility, commitment and confidence are perceived as fundamental elements for conflict management at the organizations and it is one of the NER’s hallmarks.
