Efecto de la violación del contrato psicológico y el agotamiento emocional sobre el cinismo del empleado

• Autores: Aurora Máynez Guaderrama, Judith Cavazos-Arroyo, Griselda Reyes Flores
• Localización: Estudios Gerenciales: Journal of Management and Economics for Iberoamerica, ISSN 0123-5923, Vol. 33, Nº. 143, 2017 (Ejemplar dedicado a: Estudios Gerenciales), págs. 124-131
• Idioma: español
• DOI: 10.1016/j.estger.2017.04.002
• Títulos paralelos:
  • Efeito da violacão do contrato psicológico e a exaustão emocional sobre cinismo do empregado
  • Effect of psychological contract violation and emotional exhaustionon employee’s cynicism
• Enlaces
  • Texto completo (pdf)
• Dialnet Métricas: 7 Citas
• Resumen
  • español

    El contrato psicológico es relevante para comprender el comportamiento y el bienestar de los trabajadores. Esta investigación analiza el efecto de la violación del contrato psicológico sobre el cinismo del empleado a través de la mediación del agotamiento emocional. Para ello se realizó una investigación cuantitativa, empírica y transversal a través de una encuesta personal a personal operativo que labora en el sector automotriz de empresas maquiladoras de exportación localizadas en Ciudad Juárez, Chihuahua, México. Mediante un análisis de ecuaciones estructurales se encontró que la violación del contrato psicológico afecta de forma directa e indirecta sobre el cinismo del empleado, a través de la mediación del agotamiento emocional.

  • English

    The psychological contract is relevant to understand the behavior and well-being of workers. This inves-tigation analyzes the effect of the violation of the psychological contract upon the employee’s cynicismthrough a mediation of emotional exhaustion. For this purpose, a quantitative, empirical and cross-sectional design research was performed. This was done through a personal poll to workers in the exportautomotive industry in Ciudad Juarez, Chihuahua, Mexico. Employing a structural equation analysis itwas found that the violation of the psychological contract affects employee’s cynicism in both direct andindirect ways, through a mediation of emotional exhaustion.

  • português

    O contrato psicológico é relevante para a compreensão do comportamento e bem-estar dos trabalhadores.Esta pesquisa analisa o efeito da violac¸ ão do contrato psicológico sobre o cinismo dos empregados atravésda mediac¸ ão da exaustão emocional. Com este fim, uma pesquisa quantitativa, empírica e transversal foirealizada através de um inquérito pessoal do pessoal operacional que trabalha no setor automotivo deempresas maquiladoras de exportac¸ ão, localizadas em Ciudad Juarez, Chihuahua, México. Atravésde uma análise de equac¸ ões estruturais, verificou-se que a violac¸ ão do contrato psicológico afeta diretae indiretamente na forma de cinismo do empregado, através da mediac¸ ão de exaustão emocional.

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