Acceso usuarios
Jonathan Schmitz Rauber, Marco Antonio Viana Borges, Márcio Laênio Manoel Júnior, Diego Augusto de Jesus Pacheco
This project involves identifying major organizational changes occurred in a small company in the printing supplies sector as it implemented the ISO 9001:2000 standard. The case study methodology was used through exploratory research to conduct semi-structured interviews with six employees in addition to participant observation. The desired outcome of this article is the identification of the benefits and difficulties encountered in the implementation process and a comparison between the new and previous practices. The main results of the research relate to the process of professionalization of management practices of the company and the improved internal processes.
