El estudio de la funcionalidad de los portales gubernamentales: Una propuesta metodológica desde la e-salud

• Autores: Ramón Bouzas Lorenzo , Xosé María Mahou Lago
• Localización: Gestión y política pública, ISSN-e 2448-9182, ISSN 1405-1079, Vol. 22, Nº. Extra 0, 2013, págs. 259-305
• Idioma: español
• Títulos paralelos:
  • The Study of the Functionality of Government Portals: A Methodological Proposal from the E-health
• Enlaces
  • Texto completo
• Dialnet Métricas: 3 Citas
• Resumen
  • español

    Los planes de e-gobierno contribuyen a transformar el modo de entender las relaciones entre los diversos actores involucrados en la implementación de políticas públicas. como parte de las innumerables contribuciones transdisciplinares a este proceso de cambio, la literatura ha reservado un amplio espacio para el desarrollo de enfoques que permiten mejorar los dispositivos ofrecidos a través de Internet, en particular, los alojados principalmente en portales web. A partir de un estudio centrado en salud, una de las áreas en las que con mayor visibilidad se han producido avances, el objetivo principal de este estudio, basado en el empleo combinado de un test de accesibilidad, test heurístico y experimento de e-usuario misterioso, es sugerir un método con el cual analizar cualitativamente de forma integral un sistema de provisión de servicios y atención al ciudadano descentralizado territorialmente, atendiendo a las prestaciones de accesibilidad, usabilidad, oferta informativa y de servicios, y mecanismos de comunicación facilitados.

  • English

    E-government plans are helping to transform the way we understand the relationships among the stakeholders involved in the implementation of public policies. As part of the countless transdisciplinary contributions to this process of change, literature has reserved a wide space to the development of approaches aimed to improve the devices offered via the internet and, in particular, those which are mainly hosted in web portals. Based on a study carried on the health policy, one of the most visible areas of progress, the main objective of this study is to suggest a method (a combined implementation of an accessibility test, an expert test and an e-mystery user experiment) that qualitatively and comprehensively analyzes the service delivery and the attention to citizens within a territorially decentralized system, considering the accessibility, usability and service capabilities as well as the range of information and communication mechanisms offered.

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