Tendencias en el uso de las tecnologías de información y comunicación para la negociación internacional

• Cano, Jose Alejandro ^[1] ; Baena, Jose Jaime
  1. [1] Universidad de Medellín

     Universidad de Medellín

     Colombia

     
• Localización: Estudios Gerenciales: Journal of Management and Economics for Iberoamerica, ISSN 0123-5923, Vol. 31, Nº. 136, 2015, págs. 335-346
• Idioma: español
• DOI: 10.1016/j.estger.2015.03.003
• Títulos paralelos:
  • Tendências no uso das tecnologias de informação e comunicação para a negociação internacional
  • Trends in the use of information and communication technologies for international negotiation
• Enlaces
  • Texto completo (pdf)
• Dialnet Métricas: 11 Citas
• Resumen
  • español

    Este artículo identifica las principales tecnologías de información y comunicación (TIC) que se utilizan en el proceso de negociación internacional, clasificándolas por etapas y funcionalidad. Para esto se realizó una revisión de la literatura en bases de datos reconocidas y de alto impacto, con lo cual se construyó una propuesta de etapas en las que se divide el proceso de negociación internacional y una caracterización de las TIC teniendo en cuenta elementos como funcionalidad, herramientas comerciales, complejidad de uso y alcance, entre otros. Se concluye que existe una gran variedad de TIC que apoyan las etapas de la negociación internacional, brindando diversas soluciones a las necesidades específicas de cada empresa respecto al manejo de la información y comunicación.

  • English

    This article identifies key information and communication technologies (ICT) used in the international negotiation process, classifying them by phases and functionality. A literature review was conducted in recognized and high impact databases, building with this information a proposal of phases for the international negotiation process, and characterizing ICT by elements such as functionality, business tools, complexity and scope of use, among others. We conclude that there is a wide range of ICT to support the stages of international negotiations, offering various solutions to the specific needs of each company regarding to the management of information and communication.

  • português

    Este artigo identifica as principais tecnologias de informação e comunicac¸ ão (TIC) que se utilizam no processo de negociação internacional, classificando-as por etapas e funcionalidade. Para isto realizou-se uma revisão da literatura em bases de dados reconhecidas e de alto impacto, com o qual se construiu uma proposta de etapas nas que se divide o processo de negociação internacional e uma caracterização das TIC tendo em conta elementos como funcionalidade, ferramentas comerciais, complexidade de uso e alcance, entre outros. Conclui-se que existe uma grande variedade de TIC que apoiam as etapas da negociação internacional, proporcionando diversas soluções às necessidades específicas de cada empresa em relação ao uso da informação e comunicação.

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