Construcción de juicios de confianza hacia compañías mineras en el norte de Chile

• Francisco Olivos
  1. [1] Pontificia Universidad Católica de Chile

     Pontificia Universidad Católica de Chile

     Santiago, Chile

     
• Localización: Estudios Gerenciales: Journal of Management and Economics for Iberoamerica, ISSN 0123-5923, Vol. 31, Nº. 136, 2015, págs. 310-318
• Idioma: español
• DOI: 10.1016/j.estger.2015.02.002
• Títulos paralelos:
  • Construcção de juízos de confiança para as companhias mineiras no norte do Chile
  • Construction of trust judgements about mining companies in Northern Chile
• Enlaces
  • Texto completo (pdf)
• Dialnet Métricas: 2 Citas
• Resumen
  • español

    Este artículo busca comprender los mecanismos que permiten la construcción de confianza de las comunidades hacia las compañías extractivas, y cómo las propias características de los individuos moderan la elaboración de juicios de confianza a partir de la evaluación del desempeño social y económico de las empresas. Para ello, se presenta un estudio de caso con base en encuestas factoriales en la comunidad de Pozo Almonte en la primera región de Chile. Dado lo anterior, se concluye que las licencias sociales para operar, que se podrían obtener de la confianza hacia la organización, dependen en último término de la benevolencia e integridad de las empresas, ya que en escenarios de desempeño social negativos, el desempeño económico no genera confianza.

  • English

    This article seeks to understand the mechanisms through which the communities start to trust mining companies, and how the individual features moderate the construction of trust judgements from the evaluation of company social and economic performance. A case study was conducted on the basis of factorial surveys in Pozo Almonte in the first region of Chile. The results show that the social license to operate, obtained from trust towards organizations, will depend in the end on the benevolence and integrity of the companies, since in a setting of negative social performances, the economic performances do not generate trust.

  • português

    Este artigo procura compreender os mecanismos que permitem a construção de confiança das comunidades para as companhias extractivas, e como as próprias características dos indivíduos moderam a elaboração de juízos de confiança a partir da avaliação do desempenho social e económico das empresas.

    Para ele, apresenta-se um caso de estudo com base em pesquisas de factos na comunidade de Pozo Almonte na primeira região do Chile. Dado o anterior, conclui-se que as licenças sócias para operar, que se podiam obter da confiança para a organização dependem em último fim da benevolência e integridade das empresas, já que em cenários de desempenho social negativos, o desempenho económico não gera confiança

• Referencias bibliográficas
  • Biblioteca del Congreso Nacional. (2008). Reporte Estadístico Comunal: Pozo Almonte. Recuperado el 4 de septiembre de 2012 de: http://reportescomunales....
  • Caldwell, C. y Hansen, M. (2010). Trustworthiness, Governance, and Wealth Creation. Journal of Business Ethics, 97, 173–188.
  • Calvano, L. (2007). Multinational Corporations and Local Communities: A Critical Analysis of Conflict. Journal of Business Ethics, 82(4),...
  • Centro de Estudios Públicos. (2012). Catálogos de Encuestas CEP [Aplicación Web]. Recuperado el 12 de mayo del año 2012 de: http://www.cepchile.cl/enc...
  • Chua, R. Y. J., Ingram, P. y Morris, M. W. (2008). From the Head and the Heart: Locating Cognition– and Affect–Based Trust in Managers'...
  • Clark, W., Scholder, P. y Boles, J. (2010). An Examination of Trust Dimensions across High and Low Dependence Situations. Journal of Business–to–Business...
  • Davis, J., Schoorman, D., Mayer, R. y Tan, H. (2000). The trusted general manager and business unit performance: empirical evidence of a competitive...
  • Donaldson, T. y Dunfee, T. W. (1994). Toward A Unified Conception Of Business Ethics: Integrative Social Contracts Theory. Academy of Management...
  • Dunham, L., Freeman, R. y Liedtka, J. (2006). Enhancing Stakeholder Practice: A Particularized Exploration of Community. Business Ethics Quarterly,...
  • Eswarlal, V. K., Vasudevan, G., Dey, P. K. y Vasudevan, P. (2014). Role of community acceptance in sustainable bioenergy projects in India....
  • Ganesan, S. (1994). Determinants of Long–Term Orientation in Buyer–Seller Relationships. Journal of Marketing, 58(2), 1–9.
  • Gefen, D., Karahanna, E. y Straub, D. W. (2003). Trust and TAM in Online Shopping: An Integrated Model. MIS Quarterly, 27(1), 51–90.
  • Greenwood, M. y Van Buren, H., III. (2010). Trust and Stakeholder Theory: Trustworthiness in the Organization–Stakeholder Relationship. Journal...
  • Jasso, G. (2006). Factorial Survey Methods for Studying Beliefs and Judgments. Sociological Methods & Research, 34(3), 334–423.
  • Linville, P. W. (1982). The complexity–extremity effect and age–based stereotyping. Journal of Personality and Social Psychology, 42(2), 193–211.
  • Luhmann, N. (1996). Confianza. Santiago de Chile: Anthropos.
  • Mayer, R. C. y Davis, J. H. (1999). The effect of the performance appraisal system on trust for management: A field quasi–experiment. Journal...
  • Mayer, R. C., Davis, J. H. y Schoorman, F. D. (1995). An Integrative Model of Organizational Trust. The Academy of Management Review, 20(3),...
  • Ng, K. Y. y Chua, R. Y. J. (2006). Do I Contribute More When I Trust More? Differential Effects of Cognition– and Affect–Based Trust. Management...
  • Pivato, S., Misani, N. y Tencati, A. (2008). The impact of corporate social responsibility on consumer trust: the case of organic food. Business...
  • Programa de las Naciones Unidas para el Desarrollo. (2012). Desarrollo Humano en Chile. Bienestar subjetivo: el desafío de repensar el desarrollo....
  • Raudenbush, S. W. y Bryk, A. S. (2001). Hierarchical Linear Models: Applications and Data Analysis Methods (2 nd edition). Thousand Oaks:...
  • Rossi, P. y Anderson, A. (1982). The factorial survey approach: An Introduction. In S. Nock y P. Rossi (Eds.), Measuring social judgments:...
  • Sauer, C., Auspurg, K., Hinz, T. y Liebig, S. (2011). The Application of Factorial Surveys in General Population Samples: The Effects of Respondent...
  • Segovia, C., Haye, A., González, R., Manzi, J. y Carvacho, H. (2008). Trust in political institutions in Chile: A Model of the Main Components...
  • Shadish, W. R., Cook, T. D. y Campbell, D. T. (2001). Experimental and quasiexperimental designs for generalized causal inference. Boston:...
  • Singh, J. y Sirdeshmukh, D. (2000). Agency and trust mechanisms in consumer satisfaction and loyalty judgments. Journal of the Academy of...
  • Sirdeshmukh, D., Singh, J. y Sabol, B. (2002). Consumer Trust, Value, and Loyalty in Relational Exchanges. Journal of Marketing, 66(1), 15–37.
  • Tortosa–Edo, V., López–Navarro, M. A., Llorens–Monzonís, J. y Rodríguez–Artola, R. M. (2013). The antecedent role of personal environmental...
  • Wicks, A. C., Berman, S. L. y Jones, T. M. (1999). The Structure of Optimal Trust: Moral and Strategic Implications. The Academy of Management...
  • Winter, G., Vogt, C. y McCaffrey, S. (2004). Examining Social Trust in Fuels Management Strategies. Journal of Forestry, 102(6), 8–15.
  • Zaheer, A., McEvily, B. y Perrone, V. (1998). The strategic value of buyer–supplier relationships. International Journal of Purchasing and...
  • Zuckerman, A. y Chaiken, S. (1998). A heuristic–systematic processing analysis of the effectiveness of product warning labels. Psychology...