Resumen de The role of mobile applications in the consumer experience at music festivals

Amy Luxford, Janet E. Dickinson

• The ubiquitous capability of smartphones and their rapid uptake among music festival attendees indicates the potential for mobile applications as a tool within this environment. As a result, many organizers are choosing to develop festival-specific apps designed to enhance the user experience. Based on a review of festival apps and focus groups with festival attendees, this article analyzes the role of mobile apps in relation to festival consumer experiential needs. Analysis indicates a need for more consumer-focused app interfaces that pay close attention to the event anticipation experience, scheduling capabilities before and during the festival, and personalization options to enhance “presence.” At a practical level, mobile charging facilities are vital at festivals to enable app use.