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As electronic serials have shifted from being the exception to the norm, libraries are becoming increasingly reliant on knowledge base-driven systems to help manage electronic serial holdings. In 2011, the University of Toronto Libraries migrated its electronic resource holdings from a local database to a commercial electronic resource management (ERM) system. With two years of experience using a commercial ERM system, the presenters endeavored to analyze how the library is coping with e-serial management within this new environment. This study reveals many of the benefits and pitfalls of managing electronic journals within a knowledge base–driven system and highlights the need for greater standardization within the data supply chain, better communication with publishers and knowledge base providers, and increased collaboration to improve the e-resource management process.
